Service desk lead L2 - Manila

This is the job description for service desk lead l1. The role involves supporting service desk agents in prompt delivery and customer service. It also includes advising and collaborating with agents on current issues, managing escalated work orders, coordinating with other IT te ...

Join the enablesGROUP – Where Talent Meets Opportunity. At enablesGROUP, you're not just joining a company – you're joining a community that values growth, learning and success. · We have market leading engagement scores and invest heavily in your Learning and Development with a ...

We are seeking a dynamic and experienced Team Lead to oversee a team of analysts within our People Help Desk (PHD) function. This role is pivotal as the first line of contact for our People Team, ensuring that employee queries are handled efficiently, empathetically. · ...

+Job summary · We are seeking a dynamic and experienced Team Lead to oversee a team of 4-5 analysts within our People Help Desk (PHD) function.+You will oversee a team of analysts responsible for delivering timely, accurate and empathetic support to employees across the organizat ...

We are looking for a Service Desk Team Lead to join our team. The role involves leading a team of IT Service Desk and/or IT Operational department within a complex multi-location business. · Warmly engage team members, understanding and prioritizing their incidents. · Ensure a hi ...

A Service Desk Team Lead is a leadership role responsible for a team of Service Desk Analysts. · Oversee and guide a team of service desk analysts. · Foster a collaborative and positive team culture that encourages knowledge sharing. · ...

We are looking for a Service Desk Team Lead to join our team. The successful candidate will be responsible for leading a team of IT Service Desk and/or IT Operational department within a complex multi-location business. · ...

+Job summary · Behind every reliable system is a service desk that never drops the ball. · ++Bachelor's degree in Information Technology MIS or similar program; or equivalent work experience. · 3-7 years of total IT Service Desk experience with a minimum of 3 years in a Team Lead ...

As the IT Service Desk Lead for our Philippine-based team, you will be the operational cornerstone for our new partnership with a global company. · Join enablesGROUP – Where Talent Meets Opportunity · Why Join enablesGROUP? · Since 2016, enablesGROUP has been on a mission: to d ...

Frontline IT Leadership Supporting Global Business Operations. · Bachelor's degree in Information Technology or similar program; or equivalent work experience. · 3-7 years of total IT Service Desk experience with a minimum of 3 years in a Team Lead or supervisory role. · ...

Lead a team of Deal Desk Analysts to excellence and overachieve on business goals. · ...

Lead a high-performing support team, strengthen operational excellence, and create real impact every day. · ...

We don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. · ...

The role involves leading the service delivery team in providing IT support services to clients. The candidate should have strong leadership skills and experience in handling application packaging and end-user support teams. · ...

Assemble and lead a team, establishing effective organisational structure and working procedures. · ...

The IT Desk Side Support Lead will be responsible for managing application packaging and end-user support teams. They should have knowledge of basic desktop/laptop issues, printer/AD/Exchange/Hardware issues etc., hands-on tools like SCCM/Intune/Aternity/ServiceNow, · Strong Engl ...

Acknowledge support tickets and responds to user requests, Follow up on support tickets to ensure that the problem has been resolved and Test the systems or applications if properly resolved. · ...

As the person in charge you'll assemble and lead a team establish effective organisational structure and working procedures for the group. This role demands efficient team management skills which you'll exhibit by identifying the team's objectives and allotting resources to achie ...

Acknowledge support tickets and responds to user requests via calls or email or other means of communication. · Follow-up on support tickets to ensure that the problem has been resolved. · ...

We are looking for a visionary Service Desk Transformation Lead to redefine our IT support landscape. · ...