Senior Manager – Workforce Management - Mandaluyong

Lead a talented team responsible for end-to-end workforce management—forecasting, scheduling, rostering, and process improvement. · ...

We are changing the way people think about customer care.We're seeking a Workforce Manager to direct, manage and supervise all activities related to the Workforce team for a dedicated IntouchCX program. · ...

This senior individual contributor role owns forecasting, scheduling, quality assurance and performance analytics for multiple lines of business. · 5–8 years' experience in workforce management or operations analytics. · Expertise in Verint or Amazon Connect Scheduler platforms. ...

Manage day-to-day operations of the WFM team oversee intraday management of scheduling procedures analysis of real time workload requirements and call routing to manage performance to service level requirements responsible for maximizing efficiency and occupancy while meeting ser ...

+Job summary · We are looking for a Workforce Management Reporting Analyst to transform raw data into strategic insights that power our staffing decisions. · +ResponsibilitiesInsightful Visualization: Build, maintain, and automate operational reports and dynamic dashboards using ...

The Real-Time Analyst ensures service levels and operational stability by actively monitoring and adjusting workforce distribution in real time. · This role is essential in enabling smooth delivery and meeting client expectations.Monitor queues, volumes, SLAs, AHT, agent states, ...

The Workforce Management & Business Analyst ensures operational efficiency by forecasting, analyzing, and optimizing workforce capacity. · ...

We are looking for a workforce manager to lead workforce planning allocation and optimization efforts ensuring the right talent is deployed to meet operational project requirements this role will oversee third party workforce governance vendor management and provide data driven i ...

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. · ...

We are seeking an experienced Workforce Management Manager to join our client's team and support workforce planning, · resource optimization, · and people-focused initiatives across multiple service lines.About the Job: · We are seeking an experienced Workforce Management Manager ...

The Workforce Management & Business Analyst drives operational efficiency by forecasting, analyzing and optimizing workforce capacity. · ...

Transcom is looking for talented individuals like you to join our awesome team Be the next Workforce Manager for our Transcom Pasig site. · The Workforce Manager possesses a strong knowledge of real time management workforce, scheduling employees, workload forecasting, staff plan ...

We are an award-winning global outsourcer providing contact center and back office services on behalf of our clients. · ...

We are seeking an experienced Workforce Management Manager to join our client's team and support workforce planning, resource optimization, and people-focused initiatives across multiple service lines. · ...

We are seeking an experienced Workforce Management Manager to join our client's team and support workforce planning, resource optimization, and people-focused initiatives across multiple service lines. · ...

We're looking for a Workforce Manager to join our team at Acquire Intelligence. As a champion in your field, you'll play an important part in our success. · ...

· We are looking for a Workforce Manager to lead workforce planning allocation and optimization efforts ensuring the right talent is deployed to meet operational project requirements. · This role will oversee third-party workforce governance vendor management provide data-driven ...

The Workforce Manager is responsible for strategic planning and oversight of workforce operations across multiple sites or clinics. · ...

The Workforce Management Forecaster / Capacity Planner is responsible for delivering accurate forecasts and capacity plans that support operational performance. · ...

We are looking for a Workforce Manager to lead workforce planning, allocation, and optimization efforts. · ...

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. · A snapshot of your role You are a Workforce Manager ,a champion in your field . As part of the A-team ,your role plays an important part in our success . ...