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Customer Service Specialist
3 araw ang nakalipas
XTS BPO Philippines, Central Visayas, Pilipinas Buong orasCompany Description · XTS BPO is a leading provider of business process outsourcing (BPO) services with over seven years of experience in delivering high-quality BPO services to clients around the world. The company is headquartered in Cebu City, Philippines, with additional offi ...
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Call Center Agent
3 araw ang nakalipas
Neksjob Philippines Philippines, Central Visayas, Pilipinas Buong orasQualifications · At least 1 year customer service experience (BPO or Non Bpo) · Good communication skills · Basic Computer Navigation Skills · At least HS Grad · Why pick us · Competitive Salary · Exciting Performance Bonuses & Account Specific Allowances · Career Advancement Opp ...
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Call Center Agent CSR
3 araw ang nakalipas
Neksjob Philippines Philippines, Central Visayas, Pilipinas Buong orasQualifications · College grad no exp needed · Or 2 years in college (with 3 months customer service exp BPO/non BPO)Good communication skills · Basic Computer Navigation Skills · Why pick us · Competitive Salary · Exciting Performance Bonuses & Account Specific Allowances · Caree ...
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CSR - Cebu (Financial Account)
3 araw ang nakalipas
Neksjob Philippines Philippines, Central Visayas, Pilipinas Buong orasMinimum Requirements At least 18 years old · At least HS/SHS Graduate · With or Without BPO Experience · Savvy in computer & internet navigation · Good to Excellent communication skills · Amenable to Work Onsite · Why pick us · Competitive Salary · Exciting Performance Bonuses & ...
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US Telco
3 araw ang nakalipas
TTEC Customer Care Management Philippines Inc Central Visayas, Pilipinas Buong orasBe the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Customer Service Representative working onsite in Cebu, you'll be a part of bringing humanity to business. #experienceTTEC · Our employees have spoken. Our purpose, team ...
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Business Systems Associate
3 araw ang nakalipas
CTC BPO Philippines, Central Visayas, Pilipinas Buong orasCTC BPO Inc. (FKA: CallTek Center International Inc.) is a call center and a BPO company based in Cebu, Philippines. CTC BPO Inc. is a tailor-made business processing and technical support provider for the broadband and video/TV industry, specializing in hospitality/MDU markets. ...
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TTEC | US Telco Customer Service Specialist I Package
3 araw ang nakalipas
TTEC Customer Care Management Philippines Inc Central Visayas, Pilipinas Buong orasBe the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Customer Service Representative working onsite in Cebu, you'll be a part of bringing humanity to business. #experienceTTEC · Our employees have spoken. Our purpose, team ...
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CSR Role
3 araw ang nakalipas
Neksjob Philippines Central Visayas, Philippines, Pilipinas Buong orasDuties/Responsibilities · Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or services. · Qualifications · At l ...
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Call Center
1 linggo ang nakalipas
Neksjob Philippines Central Visayas, Philippines, Pilipinas Buong orasAs a CALL CENTER AGENT, you are the primary brand advocate of the account you will be assigned to. You will deliver outstanding support to the customers and clients of the worldâs biggest and most sought-after brands · Minimum Requirements · at least 3 months BPO exp · At least h ...
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Customer Service Representative Home Security Account
3 araw ang nakalipas
Neksjob Philippines Philippines, Central Visayas, Pilipinas Buong orasSeeking a Customer Service Representative for our Home Security Account, responsible for providing exceptional customer support, troubleshooting home security system issues, and ensuring customer satisfaction. · Minimum Requirements At least 18 years old · At least HS/SHS Graduat ...
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CSR - Up to 18400 Monthly Pay / No Experience Needed
3 araw ang nakalipas
Neksjob Philippines Central Visayas, Philippines, Pilipinas Buong orasDuties/Responsibilities · Responsible for handling large amounts of customer calls. The main responsibility is to provide all the necessary answers and assistance to ensure customer satisfaction. · QUALIFICATIONS · at least HS graduate (old curriculum) / SHS Grad · with/without B ...
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Be our CSR
3 araw ang nakalipas
Neksjob Philippines Philippines, Central Visayas, Pilipinas Buong orasResponsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or services. · Qualifications · At least HS Grad (old curricul ...
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Hi Prio Banking Account Representative
3 araw ang nakalipas
Neksjob Corporation Central Visayas, Pilipinas Buong orasHi Prio Banking Account Representative | Cebu City | Work onsiteSalary: PHP18400/month · Your day-to-day in a nutshellAnswering incoming calls from customersResolving customer inquiries/requestsDeveloping and maintaining accurate filesEnsuring customer requests are handled in an ...
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CSR / with 6months Exp
3 araw ang nakalipas
Neksjob Philippines Central Visayas, Philippines, Pilipinas Buong orasDuties/Responsibilities · Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or services. · Qualifications · At l ...
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Call Center Opening
3 araw ang nakalipas
Neksjob Philippines Central Visayas, Philippines, Pilipinas Buong orasDuties/Responsibilities · Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or services. · Qualifications · At l ...
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Hiring CSR in Bohol
3 araw ang nakalipas
Metacom Philippines, Central Visayas, Pilipinas Buong orasExcited about providing great customer service We're hiring a Customer Service Representative for our ride-sharing account in Bohol. · Responsibilities Include · Delivering excellent service to ride-sharing clients · Assisting users with inquiries and troubleshooting · Keeping de ...
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Advertising Operations Specialist
3 araw ang nakalipas
XtendOps Philippines, Central Visayas, Pilipinas Buong orasThe AdOps team takes care of, · For example, setting up advertising materials for distribution systems, ensuring the technical functionality of advertising, campaign tracking and reporting. · Must have a background in Sales, Marketing & Advertising. · Must have an experience work ...
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Home Security Account ./)
3 araw ang nakalipas
Neksjob Philippines Philippines, Central Visayas, Pilipinas Buong orasHIRING · CEBU INSULAR · HOME SECURITY ACCOUNT · Minimum Requirements At least 18 years old · At least HS/SHS Graduate · With or Without BPO Experience · Savvy in computer & internet navigation · Good to Excellent communication skills · Amenable to Work Onsite · Why pick us · Comp ...
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Customer Service Representative
3 araw ang nakalipas
Neksjob Philippines Philippines, Central Visayas, Pilipinas Buong orasAs a Customer Service Representative for Home Security Accounts, you will be responsible for providing exceptional support to customers, addressing inquiries, resolving issues, and ensuring their peace of mind through effective communication and problem-solving in the realm of ho ...
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Human Resource Officer
3 araw ang nakalipas
BPO Seats Philippines, Central Visayas, Pilipinas Buong orasJob Description · The HR Officer / Assistant will manage all employee aspects within a company including giving individual employees advice about about hour to improve their performance, onboarding new employees, facilitating open communication between employees and management an ...
Process Excellence Manager for the largest BPO Company - Philippines, Central Visayas, Pilipinas - The Hird
3 araw ang nakalipas
Paglalarawan
Professional Qualification
Six Sigma Black Belt / Green Belt Certified
Skills ( Must Have)
1. Excellence head with a demonstrated history of working in the outsourcing/offshoring industry.
2. Experience in managing Quality/ Process Excellence initiatives for Large Engagements.
3. Must have led/ driven Six Sigma and lean projects.
4. Hands-on experience in driving large transformational programs involving process reengineering, analytics, automation, etc.
5. Must have worked in cross-functional teams and demonstrated ability to drive change in the process.
6. Excellent oral and written communication skills and should be able to manage internal stakeholders as well as customers.
7. Well-versed with MS Office – Excel and PowerPoint.
Knowledge
Exposure in driving high-impact transformation projects involving technology and process re-engineering. Experience of Maps is an added advantage
Job Description
1. Lead consulting assignments and deliver business value to the customers through quality initiatives.
2. Support process excellence initiatives and drive improvement projects in a complex and fast-paced environment.
3. Drive benchmarking and best practices deployment across accounts.
4. Identifying process gaps & amp; improvement opportunities to infuse efficiency and effectiveness into business processes.
5. Understand potential customer dissatisfaction drivers and proactively mitigate any CSAT risks.
6. Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.
7. Drive projects to improve and maintain the profitability of the process.
8. Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements.
9. Drive a culture of process improvement using tools like Six Sigma, Leanand Kaizen.
10. Drive standardization practices and ensure strict compliance in internal and client defined processes.
11. Ensure all process metrics are met.
