Music Platform Support Specialist (Artist-Focused / Specialist Track) | ZR_1139_JOB - National Capital Region (Manila) - People Partners

Paglalarawan

This is a remote position.

Music Platform Support Specialist (Artist-Focused / Specialist Track) - Remote

Background

• At PeoplePartners, we help talented people build meaningful, long-term remote careers with creative, high-impact businesses. We're proud to be a Great Place to Work (GPTW) certified organization, known for putting people first and doing work that matters.
  
• We're partnering with a globally respected music distribution company to find a Music Platform Support Specialist (Artist-Focused / Specialist Track) — someone who genuinely cares about artists, accuracy, and the craft behind instrumental and classical music.
  
• This is not a generic support role. You'll be an advocate for artists whose work deserves to be released, represented, and respected properly.
  

About the Role

• You'll sit at the intersection of artist support, music technology, and platform operations. Acting as a primary point of contact for instrumental and classical artists, you'll help them navigate releases, metadata, pitching, and the complexities of digital distribution.
  
• You'll work closely with senior specialists and internal teams, combining customer support, technical problem-solving, and music industry understanding. This role sits on a specialist track, designed for people who want to deepen expertise rather than move into generic support management.
  

Your Key Responsibilities:

• Act as a trusted support contact for instrumental and classical artists.
  
• Develop deep knowledge of music distribution workflows and platform requirements.
  
• Collaborate daily with the Senior Instrumental Support & Growth Specialist.
  
• Resolve artist, manager, and label enquiries accurately and efficiently.
  
• Escalate complex or high-risk issues using clear escalation protocols.
  
• Support priority artists to ensure premium service standards are met.
  
• Coordinate with Distribution, Compliance, Publishing, and internal teams.
  
• Assist with DSP pitching coordination, calendars, and material preparation.
  
• Provide specialized metadata support, particularly for classical and instrumental releases.
  
• Ensure releases meet quality, compliance, and formatting standards.
  
• Maintain accurate CRM records and internal documentation.
  
• Monitor uploads for errors, inconsistencies, or potentially fraudulent activity.
  

Requirements

About YOU

• You care deeply about artists and the music they create.
  
• You enjoy learning how platforms, systems, and supply chains really work.
  
• Accuracy and attention to detail are non-negotiable for you.
  
• You stay calm under pressure and enjoy structured, process-driven work.
  
• You're curious, reliable, and comfortable becoming a subject-matter specialist.
  
• You have an interest in instrumental or classical music (formal or informal).
  

About YOUR Work History

• 2+ years' experience in customer support, platform support, or service roles.
  
• Experience using CRM or ticketing systems (Freshdesk or similar preferred).
  
• Comfortable using G Suite tools (Docs, Sheets, email).
  
• Exposure to digital music distribution platforms or content supply chains is an advantage.
  
• Background in music (study, performance, personal passion) is highly regarded.
  

About the Culture YOU Thrive In

• Artist-first and purpose-driven.
  
• Curious, collaborative, and respectful.
  
• High standards without ego.
  
• A team that shares knowledge and celebrates wins together.
  
• A workplace officially recognized as a Great Place to Work.
  

Key Responsibilities YOU Can't Wait to Do

• Help artists release music with confidence.
  
• Ensure every release is set up correctly the first time.
  
• Support instrumental and classical music on a global stage.
  
• Build deep expertise in a specialist support track.
  

How YOU Will Be Measured

• Accuracy of advice and release setup.
  
• Response and resolution timeframes.
  
• Quality of artist experience and communication.
  
• Collaboration with internal teams and specialists.
  

When & Where YOU Will Work

• 100% remote (Work From Home).
  
• Monday to Friday ; Day-shift - AEST.
  
• Company-provided computer.
  

If you love music, systems, and helping artists succeed — apply now. Join PeoplePartners, a Great Place to Work, and be part of the platform behind the music.

Benefits

• Permanent Work-from-home setup
  
• Company-provided equipment
  
• Secondary Wi-Fi Modem
  
• 21 Leave Credits Annually - Leave benefits begin on Day 1.
  
• 100% conversion of UNUSED leave credits
  
• HMO on Day 1
  
• 13th Month Pay
  
• Monthly Gift Voucher
  
• Milestone Tokens (Birthday/Anniversary/Christmas).
  
• A Life Beyond the Screen #WorkLifeBalance.
  
• Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.