Senior Manager of Client Services - Angeles, Central Luzon
1 buwan ang nakalipas
Job summary
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moment's notice and mastering consistency in an ever-changing world.
Responsibilities
- Manage with autonomy one strategic campaigns and up to three non-strategic accounts both new and existing through the client lifecycle under the guidance of a Director or Senior Director Ensure that all campaign metrics/SLAs are met and all clients are highly satisfied with the teams' performance Conduct face-to-face meetings with clients wherever they are to effectively manage the accounts With an ultimate aim of becoming a trusted partner for clients Understand their needs desires what is important for them to succeed Achieves annual top-line revenue generated by campaign as forecasted gross margin % month/month as forecasted by finance Grows headcount revenue margins on accounts As needed lead contract negotiations during the lifecycle of the contract Provides actionable feedback for improvement/course correction internally externally Comfortable influencing across teams/stakeholders Professionally presents groups hosts engaging client visits Demonstrates an attitude where they roll-up-their-sleeves handle issues that arise Achieves expectations team contribution Contractual KPIs each account Reaches Customer Satisfaction Score ID opportunities growth Leads internal team focus on long short-term objectives Identifies risks provides solutions allow innovation change Brainstorms management peers best practices Continuously drives performance enhancement real value initiatives customers.
Paglalarawan ng trabaho
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