- Provide pre and post support for software applications releases working in a global t eam providing 24/7 support using an 8-hour revolving shift pattern. You will report to a Team Leader with other analysts within a specific shift.
- Manage all incident requests for L1 and L2(post training) within the shift that have been allocated. Escalation of any incidents to team leader.
- Determine root cause analysis, resolve and communicate solutions to customers with support of Team Leader.
- Develop personal competency of the ServiceNow product and build knowledge so functionality can be used to manage incidents and report performance.
- Build knowledge of the products and processes to ensure the right level of competency is achieved to support the applications/client s expectations and personal growth.
- Achieve personal performance measures, adhering to SLA s and agreed standards/processes that always provide excellent customer service.
- Work in parameters of the scheduled shift patterns/working times and provide backup support to other teams to meet the needs of the business/client expectations.
- Produce regular reporting of performance, KPI s and specific SLA s to track overall service.
- Take part in regular Incident Management reviews/audits/surveys to develop improvements based on lessons learned/survey feedback.
- Network with other support teams to share best practice and develop experience.
- Previous hands on experience in Support, Software, Applications or Helpdesk Teams.
- Excellent communication/organization skills, command of business English
- Experience of dealing with several different client problems each day, researching to find the answers, communicating directly with the client both verbally and in writing.
- Experience of reporting technical, functional and operational problems and resolutions to the development team.
- Experience in working in multiple time-zones/countries and rotating shift systems to align with business demands.
- Excellent analytical and problem-solving skills in order to identify and respond to unexpected or disruptive events
- Must have hands on working knowledge of Microsoft Office Applications with Excel
- Must show the capability to learn and develop technical skills for Cloud Support.
- Must have supported IT infrastructure or Azure Cloud technologies
- Strong educational level or Service Management qualification
- Working knowledge of Service Management products like ServiceNow
- Other non-English languages would be useful
- Interest in developing knowledge in cloud computing, achieving certification and developing in this field.
- Familiarity with ITILv3 or ITIL v4
- MS Excel
- ServiceNow
-
Cloud Operations Analyst
5 araw ang nakalipas
Willis Towers Watson Taguig, Manila, Pilipinas Buong orasWe are looking for a Cloud Support Analyst, you will be part of a team that keeps the business running for cloud products and services that are used 24 7 by Willis Towers Watson s clients around the world. You will be tasked to be part of a support team various Azure Cloud Enviro ...
-
cloud and media enablement analyst
5 araw ang nakalipas
KMC MAG Solutions Inc Taguig, Philippines, Pilipinas Buong orasMake your next big career move by applying as KMC Solutions' next Cloud and Media Enablement Analyst · InfoTrust is a privacy-centric digital analytics solutions company that empowers marketers to make confident, data-driven decisions. Check out what it is like to work at InfoTru ...
-
Support Analyst – Genesys Cloud
5 araw ang nakalipas
Cardinal Health Taguig, Philippines, Pilipinas Buong orasKey Responsibilities: · Responsible for end user support of the Genesys Cloud environment. · Deliver excellent customer service to resolve customer issues, questions, or concerns regarding the Genesys Cloud platform. · Document user support request in our ServiceNow helpdesk soft ...
-
Cloud Service Management Analyst
5 araw ang nakalipas
Willis Towers Watson Taguig, Manila, Pilipinas Buong orasThe Role · Reporting to the Cloud Service Manager, you will be overseeing and enhancing our service delivery processes to meet and exceed client expectations. Your role is pivotal in maintaining strong client relationships, optimizing service efficiency, and driving continuous im ...
-
SAP Commerce Cloud Analyst
5 araw ang nakalipas
Atticus Advisory Solutions Inc Manila, PilipinasBCTG - SAP Commerce Cloud Analyst · Timezone: EST 9to 6PM EST · Client is looking for a SAP Commerce Cloud Business Analyst to document process flows, convert into use cases, then user stories, convert to requirements, and translate to test scripts. · The ideal candidate should ...
-
Change Management Analyst
4 araw ang nakalipas
Neksjob Philippines Taguig, Pilipinas Buong orasAs a Change Management Analyst in our T&O practice, a typical day might include:Discovering stakeholders' challenges and expectationsDefining a Change Management strategy to support business transformational change programsYour experience counts2 to 5 years of experience in chang ...
-
Google Cloud Architect
5 araw ang nakalipas
Tenet Healthcare Taguig, Philippines, Pilipinas Buong orasBenefits: · 15% Night differential · 20 Paid Time Off (PTO) per year · Annual Appraisal · Annual Incentive · Hybrid Work Arrangement · Weekends off · HMO with FREE 3 dependents · Group life insurance · POSITION SUMMARY · As a Cloud Architect specializing in Data & Analytics, you ...
-
Oracle Integration Cloud Software Engineer
1 linggo ang nakalipas
CWT Taguig, Pilipinas Buong orasPurpose of the Role · To maintain and support Oracle Integration Cloud applications for CWT's ERP Cloud System. · Main Responsibilities · Maintain, support, and monitor existing Oracle Integration Cloud applications for the CWT Oracle ERP Cloud system. · Work closely with various ...
-
Change Management Analyst
5 araw ang nakalipas
Siegen HR Solutions, Inc. Taguig, Philippines, Pilipinas Buong orasChange Management Analyst · Responsibilities: · Discovering stakeholders' challenges and expectations · Defining a Change Management strategy to support business transformational change programs · Leveraging social and digital technologies in change management and communications ...
-
E-Commerce Consulting Analyst
2 linggo ang nakalipas
Neksjob Philippines Taguig, PilipinasKey responsibilities include: · Be a trusted advisor to our clients by possessing in-depth knowledge of business processes and ecommerce platform & constraints. · Bring industry best practices and expertise on how SFCC/ SAP commerce cloud (SAP Hybris Commerce)/ Adobe Magento plat ...
-
Fulltime Change Management Analyst
6 araw ang nakalipas
Neksjob Philippines Taguig, Pilipinas Buong orasChange Management AnalystLocation: Taguig City As a Change Management Analyst in our T&O practice, a typical day might include:Discovering stakeholders' challenges and expectationsDefining a Change Management strategy to support business transformational change programsLeveraging ...
-
Change Management Analyst
1 linggo ang nakalipas
Neksjob Philippines Taguig, Pilipinas Buong orasPosition: Change Management AnalystLocation: Taguig CityJoin us as a Change Management Analyst in our T&O practice, where you will:Discover stakeholders' challenges and expectationsDefine Change Management strategies for business transformational programsUtilize social and digita ...
-
System Analyst
5 araw ang nakalipas
Salmon (Fintech Holdings Ltd) Taguig, Philippines, Pilipinas Buong orasSalmon - What We Do · We are a team of finance professionals and entrepreneurs backed by world-class investors who have the vision and capabilities to provide better and more inclusive financial services through a combination of technology, product design, security, data analyti ...
-
Data Engineering Analyst
5 araw ang nakalipas
Neksjob Philippines Taguig, Pilipinas Buong orasData Enineering Analyst Location: Taguig City Qualification:- Bachelor's degree in Computer Science, Engineering, or similar- Minimum of 1 to 2 years' experience in core software development environment(s)- Minimum of 1-year experience of enterprise search platforms (Solr, Lucene ...
-
Sr. Data Engineer
5 araw ang nakalipas
Collabera Digital Philippines, Taguig, Pilipinas Buong orasLocation: BGC, Taguig · Set-up: Hybrid 2-3x/week RTO (M to F Only) · Schedule: Mid Shift · Role Overview: · As a Senior Data Engineer, you will be responsible for architecting, developing, and maintaining robust data pipelines and infrastructure to support our data-driven initia ...
-
E-Commerce Consultant
1 linggo ang nakalipas
Neksjob Philippines Taguig, Pilipinas Buong orasKey responsibilities include: · • Be a trusted advisor to our clients by possessing in-depth knowledge of business processes and ecommerce platform & constraints · • Bring industry best practices and expertise on how SFCC/ SAP commerce cloud (SAP Hybris Commerce)/ Adobe Magento p ...
-
Digital Finance Oracle Platform Transformation Manager
6 araw ang nakalipas
Neksjob Philippines Taguig, Pilipinas Buong orasDigital Finance Oracle Platform Transformation ManagerLocation: Taguig City Responsibilities:Ability to manage project execution and manage client conversations during assessment, design, implementation, and status reporting.Lead the problem solution design and implementation ens ...
-
Infrastructure Engineer III, Software-Defined Wide Access Network
5 araw ang nakalipas
JPMorgan Chase Bank, N.A. Taguig, Pilipinas Buong orasJob Description : · You belong to the top echelon of talent in your field. At one of the world's most iconic financial institutions, where infrastructure is of paramount importance, you can play a pivotal role. · As an Infrastructure Engineer III, Software-Defined Wide Access Net ...
-
PH - Geospatial Intelligence Analyst
5 araw ang nakalipas
Thinking Machines Data Science Taguig, Philippines, Pilipinas Buong orasWorking at Thinking Machines · Thinking Machines is a technology consultancy building AI & data platforms to solve high impact problems for our clients. Our vision is for Southeast Asia to become a global hub for data science. To do that, we create data cultures one organization ...
-
Full Stack. NET Developer
5 araw ang nakalipas
Risewave Consulting, Inc. Taguig, Philippines, Pilipinas Buong orasThe Full Stack .NET Developer will play a key role in the development and maintenance of high-performing, commercial software products for our global Fortune 500 client base. The successful candidate will be able to develop full stack web components and features as part of one of ...
Associate Cloud Analyst - Taguig, Manila, Pilipinas - Willis Towers Watson
Paglalarawan
We are looking for an Associate Cloud Support Analyst, you will be part of a team that keeps the business running for cloud products and services that are used 24 7 by Willis Towers Watson s clients around the world. You will be tasked to be part of a support team to operate and maintain applications that powers all of our cloud offerings. Our team in Manila will be around 33 colleagues working 24 x 7 during 3 shifts and we plan to grow further in coming years so you will be part of the initial start-up with other support professionals.
The line management will be Manila based but there will be a matrix line management to our core development team based in the UK.
The Role
The following are key responsibilities we are looking for BUT we are keen to recruit talented individuals who have a learning agility and looking to develop their career further.
The Requirements
Essential
Desirable
Qualifications/Experience that would be advantageous for the position:
WTW is an Equal Opportunity Employer