Corporate & Investment Banking - Client Service Specialist III - Commercial Cardholder Services - Taguig, Pilipinas - JPMorgan Chase Bank, N.A.

Paglalarawan

Job Description :

At JPMorgan Chase, we endeavor to provide a place where your development and growth are nurtured and achieve your highest potential.

As an Account Specialist III within our Client Services team, you will be tasked with the development and nurturing of relationships with multiple clients, while also managing their servicing needs.

Job Responsibilities:

• Resolve routine and complex inquiries in a fast-paced call center environment, problem resolution by phone or e-mail requests, as well as client education regarding products they utilize for their expense reporting needs
• Serve as an account manager in this role assisting clients with reports, assisting with new products and coaching over the phone concerning these products, as well as suggesting best practices based on client needs
• Work independently and provide solutions to the client
• Work on a Western Hemisphere (WHEM) shift (9pm-10pm start time) weekends off during training post Go Live will be 24x7. Work during holidays.

Required qualifications, capabilities, and skills:

• Previous experience working in a Call Center environment taking inbound and making outbound callswith at least2 years experience
• Excellent communication skills - both verbal and written
• Must have ability to work professionally with different levels of managementwithin the organization
• Thrives under stress related deadlines
• Strong analytic ability when researching client inquiries a must. Must possess strong problem resolution skills.
• Ability to develop positive, professional relationships which enhance the ability to achieve results
• Flexibility in ability to alter schedule and work overtime as needed

Preferred qualifications, capabilities and skills:

• Bachelor of Arts (BA)/Bachelor of Science (BS) college degree is preferred
• Advanced knowledge of Excel, Word, and Outlook a plus
• Project management also a plus

Internal Application Eligibility Requirements

TENURE:

Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

PERFORMANCE:

Meets satisfactory performance standards as defined by the firm

Not under Performance Coaching (formerly known as Performance Improvement Plan)

CORRECTIVE ACTION:

Employees who were given written warning or higher and within the prescriptive period are not eligible to apply.

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm's HR Policies and Guidelines.

Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or business specific guidelines.

Make sure your profile is updated in the new > Jobs. Attaching your updated resume is encouraged.

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.