NFR Specialist - Philippines, Pilipinas - ING Business Shared Services B.V.

Paglalarawan

Description: Non-Financial Risk Specialist II assigned to NFR Services Teamis part of the team that supports Non-Financial Risk (NFR) Center of Excellence (CoE) in accordance with duly approved Workplace Instructions (WPIs) and interact with relevant stakeholders in the locations within scope of service, such as the following:

Services expected to be delivered as part of operations:

.Incident (Events) Reporting - involved in arranging the events registration and follow up on open / outstanding events, post-monitoring review of case completed / closed events, periodic status updates for open events and provide outstanding events reports to management and Local / Regional ORM.

.Issue and Action Tracking - involved in registration and amendment of risk findings (issues) in iRisk, periodic status updates for outstanding issues and provide outstanding issues reports to management and Local / Regional ORM.

.Key Risk Indicator (KRI) Reporting - coordinate and collect KRI Data from each of the data providers from the 1st Line of Defense (1LoD), quality check the consistency of the data submitted, gather data, prepare and provide periodic KRI reports to Local / Regional ORM and manage quarterly KRI data quality review and yearly KRI evaluation process.

.NFR Information Pack -prepare and provide monthly and quarterly NFR dashboard reports for each branch / location.

.Management of Risk System - ensure accuracy and completeness of risk data stored in the risk system. As requested by the Business Partners, perform user access management activities, answers queries or provide training to end users, validate or enrich risk data, map risk data and objects, generate reports, perform data quality checks and test proposed system changes.

.Serving as 1st Line Support for System administration - uses a more critical user role in the iRisk system to administer changes that cannot be done by regular users

.NFR Reporting - system generation, analysis and reporting of NFR events and related information necessary for Global NFR Heads and regulators decision making and compliance deliverable

Other responsibilities as Specialist II:

• Internal quality checks
• Creation or challenging of root cause analysis of service delivery issues
• Changing or improving team's processes
• Creating tools or coordinating with application developers or IT squads to establish a seamless digital experience
• Gathering data, interpreting, and making recommendations for business decisions
• Any other responsibilities essential to the functioning of the team, department or company as a whole as discussed and agreed with the Leads

Qualifications:

• At least 5 years total experience working in banking or financial services
• At least 1 year of data analytics and risk reporting experience (as part of work or project)
• Knows to interpret, visualize and present data for a large or international audience
• With strong communication and organization skills
• Likes to work in a dynamic environment and knowledge of agile way of working (Scrum) is an advantage
• Able to lead initiatives or a small working group within the team
• Amenable to work on mid-shift (3PM to 12MN)

Amenable to work in a hybrid set-up (partial work in office and work from home on some days depending on team arrangement)