Service Coordinator - Makati
1 buwan ang nakalipas
Job summary
Join New Era Technology where People First is at the heart of everything we do. With a global team of over 4,500 professionals we're committed to creating a workplace where everyone feels valued empowered and inspired to grow Our mission is to securely connect people places and information with end-to-end technology solutions at scale At New Era you'll join a team-oriented culture that prioritizes your personal and professional development Work alongside industry-certified experts access continuous training and enjoy competitive benefits Driven by values like Community Integrity Agility and Commitment we nurture our people to deliver exceptional customer service If you want to make an impact in a supportive growth-oriented environment New Era is the place for you Apply today and help us shape the future of work together What is the role As Service Coordinator for Physical Security you will ensure seamless service delivery across multiple regions by scheduling overseeing physical security tasks including access control video surveillance support You'll collaborate with internal teams technicians vendors clients ensuring technical jobs are scheduled appropriately communicated clearly executed efficiently This role directly impacts customer satisfaction operational success globally The duties responsibilities include but may not be limited to Scheduling & Coordination Review incoming service tickets assign field technicians based on location skill set urgency Monitor technician check-in/check-out confirm successful work execution Prepare distribute scope instructions site-specific requirements credentials access badges Maintain field schedule calendars proactively manage shifting priorities Communication & Reporting Serve initial point escalation service delays field issues Respond inbound communication clients vendors internal teams professionalism urgency Track metrics SLA adherence margin start times forecast data Compile deliver KPI reports internal reviews client business reviews Systems & Documentation Manage ticket using systems customer portals Generate maintain records installation progress invoice statuses project documentation Ensure technician notes clear detailed aligned expectations Operational Duties Collaborate facilities subcontractors collecting material procurement delivery Close out orders collect necessary invoicing Adhere company procedures client tool usage Work Schedule Set-Up CST CST Work Home Who looking A successful candidate must experience years' coordination project delivery Business-client interaction Foundational IT-network infrastructure knowledge Multitasking strong problem-solving skills Detail-oriented sense urgency Experience surveillance networks preferred Familiarity management coordination preferred What offer Work flexibility Permanent WFH/Hybrid Setup Non-taxable allowance Day HMO dependent Sunlife Group Insurance Health Wellness Reimbursement Benefits Company Loans Government contributions Assistance loan payments Thirteenth pay Night differential pay Holiday hours Mandated Leaves Equipment provided Bonuses incentives upskilling Referral bonus We never candidates payment hiring process If asked provide payment training certification equipment please contact us immediately
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Mga katulad na trabaho
Service Coordinator
1 buwan ang nakalipas
Join New Era Technology as the Service Coordinator for Physical Security to ensure seamless service delivery across multiple regions by scheduling and overseeing physical security tasks. · ...
Service Coordinator
1 buwan ang nakalipas
Join New Era Technology where people first is at the heart of everything we do. With a global team of over 4 ,500 professionals we re committed to creating a workplace where everyone feels valued empowered and inspired to grow. · ...
Service Coordinator
1 buwan ang nakalipas
Join New Era Technology, where People First · is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. · ...
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