Patient Coordinator 16303 - Makati, Metro Manila
2 araw ang nakalipas
Paglalarawan ng trabaho
Job Description
Status: Full-time (40 hours/week)
Schedule: Monday to Friday within 10:00 AM – 8:00 PM UK time (6:00 PM - 4:00 AM PHT)
About the Client
Our client, a premium aesthetics clinic based in London, is seeking a highly responsive and organized Virtual Patient Coordinator to assist with front-line communications, appointment scheduling, and client inquiries. The successful candidate will play a critical role in ensuring high levels of customer service aligned with the clinic's luxury brand positioning.
This is a full-time, remote role best suited for someone with exceptional English communication skills, a proactive mindset, and the ability to manage client interactions across messaging platforms and calls.
Key Responsibilities
- Respond promptly to client inquiries via WhatsApp, Instagram, and phone calls (within 10 minutes during working hours).
- Manage the clinic's online booking system (Pabau)—schedule, confirm, and update client appointments.
- Handle incoming calls and messages professionally, escalating time-sensitive or complex issues (e.g. complaints, treatment-related inquiries, emergencies) to the clinic manager.
- Monitor and respond to social media DMs, particularly on Instagram, and convert inquiries into bookings.
- Ensure every potential client interaction is optimized for high conversion and a premium experience.
- Collaborate with the clinic manager to ensure client records are updated on their internal system (note: this part is handled in-house).
- Follow communication templates and maintain consistency in tone and professionalism.
Tools & Platforms
- WhatsApp (for communication and call handling)
- Instagram (for inquiries and engagement)
- Pabau or any similar booking system experience is a plus (training can be provided)
Qualifications
- Prior experience in customer support, reception, or admin coordination in a clinic or healthcare setting preferred
- Excellent written and verbal communication skills in English; must be grammatically accurate with neutral accent
- Experience handling client-facing communication through social media and messaging apps
- Highly organized, responsive, and able to manage time-sensitive communication efficiently
- Comfortable following SOPs and escalating as needed (no decision-making without manager approval)
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