- Stay updated on changing DOLE rules and updating the software accordingly.
- Runs payroll for clients.
- Develop Excel back-ups for calculation.
- Automate payroll on the HCMS for all current clients.
- Handles existing and new client's data migration.
- Ensure successful On-boarding and Implementation of our Human Capital Management Software (HCMS) for all Clients.
- Work with other teams internally and at client's end to ensure roadblocks are getting resolved.
- Define the project plan for each implementation and ensure all timelines are met.
- Interact with clients including site visits for implementation and maintain a good rapport.
- Ensure timely resolution of all client concerns post implementation.
- Promotes client loyalty.
- Obtain understanding of client payroll rules and policies during implementation.
- Calibrate with the client on how each rule and policy is to be applied using historical payroll calculation by the client.
- Highlight any discrepancies in historical calculation to the client.
- Confirm the client rules can be deployed in the software.
- Highlight any customization request by the client.
- Cross check automated payroll with Excel calculations.
- Provide ongoing support to client.
- Such other duties as may be designated or assigned by the Company as may be made known to you.
- At least 2 years experience in software Implementation
- At least 2 years experience in calculating payroll for multiple clients.
- Knowledge of updated DOLE rules.
- Advance MS Excel Skills.
- Willing to travel for business trips to meet clients.
- Strong analytical and planning skills
- Good communication and presentation skill
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Customer Success Officer - Philippines, Pilipinas - Dempsey Inc
Paglalarawan
Job Description
● Overall responsibility of perfect implementation of all client payroll rules
Qualifications
● At least 2 years experience as Customer Success Officer in a Software as a Service Company leading at least 5 Implementation Analyst
Monthly Salary: 25,000 to 35,000