Technical Support Representative - Makati
15 oras ang nakalipas
Paglalarawan ng trabaho
Job Responsibilities – Technical Support Representative
- Provide technical assistance to customers via phone, email, and chat in a timely and professional manner.
- Diagnose, troubleshoot, and resolve hardware, software, and network-related issues.
- Guide customers through step-by-step solutions and clearly explain technical information in a user-friendly manner.
- Accurately document all technical issues, resolutions, and customer interactions in the system.
- Escalate complex or unresolved concerns to the appropriate support teams when necessary.
- Collaborate with cross-functional teams to identify recurring issues and recommend process or product improvements.
- Meet individual performance metrics, including resolution time, quality standards, and customer satisfaction targets.
Qualifications
- Open to college fresh graduates, Senior High School graduates, High School graduates, college undergraduates, and vocational graduates.
- No prior BPO or customer service experience required; comprehensive training will be provided.
- Strong communication and interpersonal skills.
- Willingness to work onsite and in a fast-paced environment.
Compensation & Benefits
- Competitive salary package
- 20% Night Differential
- Paid training and performance-based incentives
- HMO coverage and government-mandated benefits
- 13th Month Pay
- Paid Vacation Leave / Personal Time Off
- Anniversary Bonus
- Annual Performance Increase
- Supportive and professional onsite work environment
Job Types: Full-time, Permanent, Fresh graduate
Pay: Php20, Php28,500.00 per month
Benefits:
- Company Christmas gift
- Company events
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
Work Location: In person
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