Assistant Manager/Team Lead - Iloilo - WNS Careers - Philippines

The Assistant Manager/Team Lead is responsible for managing a team of customer services representatives to achieve performance targets and deliver excellent customer experiences. · ...

The Workforce Management Team Lead is responsible for managing capacity planning, scheduling, forecasting and real-time management. They must coordinate with operations and various departments on a regular basis. · ...

This is a full-time, · on-site Team Lead (BPO) role based in Cebu. · The Team Lead will oversee a team of agents, · ensure performance metrics are met, · and maintain quality service delivery.Foster professional growth · & strong workplace culture lead to exceptional service deli ...

Job Description Team Lead is responsible for ensuring team members meet productivity standards and assisting shift managers in meeting client service levels. · ...

Enable your future to propel you forward at TDCX where innovative teams support growth of forward-thinking brands explore human expertise meets technology to enable yours. · ...

Job Description · Qualifications: · Bachelor's degree · At least 2 years supervisory experience in a BPO setting. · DUTIES & RESPONSIBILITIES: · Ensure that Team Members meet productivity standards. · Assist Shift Managers in ensuring that client service levels are met or excee ...

The Team Lead will oversee a team of customer service representatives, ensuring productivity standards are met while providing coaching and training opportunities. · ...

The team lead provides direction, instructions, and guidance to a group of individuals for the purpose of achieving a certain goal. · ...

Company Description · We suggest you enter details here. · Role Description · This is a full-time on-site role located in Iloilo for a Product Team Lead. The Product Team Lead will oversee the planning and execution of product strategies, manage the product lifecycle, and lead a ...

Company Description · We suggest you enter details here. · Role Description · This is a full-time on-site role located in Iloilo for a Product Team Lead. The Product Team Lead will oversee the planning and execution of product strategies, manage the product lifecycle, and lead a ...

Leads and manages a team of CSRs in daily call center operations ensuring targets and service levels are met monitors individual and team performance provides regular coaching feedback and performance evaluations handles escalated calls supports agents in complex customer interac ...

As a Team Lead working onsite in Iloilo City, Philippines you'll be part of bringing humanity to business. · ...

The PHRN Team Lead oversees customer service associates in ensuring productivity standards are met while maintaining client service levels. · Coordinate team members' shift schedules and leaves. · Note situations not covered in training updates and inform teams. · Determine work ...

The Operations Team Lead is responsible for guiding and supporting a team of customer service or operations agents to achieve daily performance targets and meet client expectations. · ...

We are seeking a dynamic and results-driven Team Lead to oversee our daily operations and enhance efficiency in our Bacolod office. · Proven experience in operations management or a related field · Strong leadership abilities with excellent problem-solving skills · Proficient in ...

We are seeking a dynamic and results-driven Team Leader to oversee our daily operations and enhance efficiency in our Bacolod office. · The ideal candidate will possess strong leadership skills, a keen analytical mindset, · and the ability to drive operational excellence while fo ...

The Operations Team Lead is responsible for guiding and supporting a team of customer service or operations agents to achieve daily performance targets and meet client expectations. · ...

Responsible for meeting our high standard of Service. · ...

We're looking for a detail-oriented Enterprise Billing Specialist to join our finance team. · ...

We are seeking a Team Lead to join our team in Bacolod City, Philippines. As a Team Lead, you will be responsible for leading and motivating your team to achieve company and client goals while addressing employee-related issues and coordinating training on new or revised informat ...