Support Escalations Manager - Cebu, Central Visayas, Philippines
4 araw ang nakalipas
Paglalarawan ng trabaho
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Mga katulad na trabaho
+About Karbon · Karbon is the global leader in AI-powered practice management software for accounting firms. · +We are looking for an experienced Support Escalations Manager to join our team. The successful candidate will be responsible for handling complex customer escalations a ...
4 araw ang nakalipas
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4 araw ang nakalipas
Customer Service Representative – Team Lead
Para lamang sa mga rehistradong miyembro
The Customer Service Representative – Team Lead is a managerial role responsible for overseeing the Philippine-based Customer Service Representative Team and ensuring smooth coordination between the Cebu and Netherlands offices. · ...
2 linggo ang nakalipas
Infrastructure Engineer–Azure, M365 & Zscaler (Remote)
Para lamang sa mga rehistradong miyembro
We are looking for an Infrastructure Engineer to support deliver and improve Microsoft and Zscaler-based solutions. The role involves delivering technical engineering projects across Azure M365 and Zscaler, supporting the first line help desk by resolving escalated tickets provid ...
3 linggo ang nakalipas
The Telemarketing Team Leader is responsible for overseeing the day-to-day operations performance and productivity of the companys telemarketing team. This role ensures that telemarketing campaigns are executed effectively targets are met and client expectations are consistently ...
1 linggo ang nakalipas
The Telemarketing Team Leader is responsible for overseeing the day-to-day operations, performance, and productivity of the companys telemarketing team. · Team & Workforce Management · ...
1 linggo ang nakalipas
We are seeking a proactive Financial Systems Administrator to support our Finance team with day-to-day systems issues and integration projects. · ...
6 araw ang nakalipas
The Helpdesk Support serves as the first point of contact for all technical incidents, service requests, and inquiries raised by managed customers. · Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). · ...
1 buwan ang nakalipas
The IT Helpdesk Support serves as the first point of contact for all technical incidents, service requests, and inquiries raised by managed customers. · ...
1 buwan ang nakalipas
Transition Project Management Operations Manager
Para lamang sa mga rehistradong miyembro
The TPM Operations Manager directs and oversees the work of Transition Project Managers (TPMs) in delivering Managed Print Services (MPS) engagements to external customers. · ...
4 linggo ang nakalipas
Responsible for providing technical support to field engineers and technicians who are diagnosing and troubleshooting complex equipment. · Provide primary escalation point for TSC Support Software Team for all technical issues that cannot be resolved by first or second level reso ...
1 buwan ang nakalipas
The Helpdesk Support serves as the first point of contact for all technical incidents service requests and inquiries raised by managed customers This role ensures timely triage documentation and coordination of support cases maintaining service quality and operational efficiency ...
1 buwan ang nakalipas
Handles inbound and outbound calls with professionalism and accuracy. · ...
1 buwan ang nakalipas
The Operations Team Lead will oversee a team of Mortgage Underwriters and Financial Account Specialists ensuring operational excellence strict compliance with investor guidelines and high client satisfaction within a Mortgage account environment. · ...
1 buwan ang nakalipas
The role is responsible for monitoring service desk performance in real-time to ensure compliance with Service Level Agreements (SLAs). It acts as the "traffic controller" for the MSP call center. · ...
5 araw ang nakalipas
Transition Project Management Operations Manager
Para lamang sa mga rehistradong miyembro
The TPM Operations Manager directs and oversees the work of Transition Project Managers (TPMs) in delivering Managed Print Services (MPS) engagements to external customers. · Participate in hiring, training, and managing Transition Project Managers (TPMs) · ...
4 linggo ang nakalipas
Support Escalations ManagerNew
Para lamang sa mga rehistradong miyembro
Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently and collaboratively every day. · ...
5 araw ang nakalipas
We are seeking an experienced Systems Administrator to join our team in Cebu Philippines. · Monitor and manage escalated service tickets ensuring timely resolution and escalation as needed · ...
6 araw ang nakalipas
This Systems Engineer role involves remote client support and occasional onsite work, interacting with diverse computing environments. · ...
3 araw ang nakalipas
As a Systems Engineer at our US Partner Client you will have the responsibility for remote client support and potential onsite support including heavy interaction with end-users in diverse computing environments. · ...
1 linggo ang nakalipas