Call Center Agent - Cebu City - Staff4Me

    Staff4Me
    Staff4Me Cebu City

    1 linggo ang nakalipas

    Paglalarawan

    Improve Customer Experience with Staff4Me

    Role Overview

    We are seeking a dedicated and enthusiastic individual to join our team as a Call Center Agent. This role involves being the first point of contact for customers, ensuring they receive exceptional service and support.

    Key Responsibilities

    1. Respond to incoming customer calls in a timely manner.
    2. Provide accurate product and service information.
    3. Document customer interactions and maintain detailed records of conversations.
    4. Resolve customer complaints and concerns, achieving satisfactory outcomes.
    5. Follow up with customers to ensure issues are resolved.
    6. Collaborate with team members to improve service quality and efficiency.
    7. Adhere to company policies and procedures.

    Minimum Requirements

    1. High school diploma or equivalent; additional education is beneficial.
    2. Previous experience in a call center or customer service role is preferred.
    3. Strong verbal and written communication skills.
    4. Ability to multitask and handle high call volumes efficiently.
    5. Proficiency in using computer systems and software applications.
    6. Strong problem-solving skills and a customer-oriented approach.
    7. Flexibility to work varied hours, including evenings and weekends as needed.

    Benefits of Joining Staff4Me

    1. Competitive salary and benefits package.
    2. Opportunities for career growth and development.
    3. Training and support to enhance technical and customer service skills.
    4. Work in a dynamic and multicultural environment.

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