Account Manager - Philippines - Tempo Co

    Tempo Co
    Tempo Co Philippines

    2 oras ang nakalipas

    ₱420,000 - ₱900,000 (PHP) bawat taon *
    Paglalarawan

    HIRING: Account Manager (Operations & Systems Support)

    Location: Fully-remote in the Philippines

    Schedule: Day Shift (Australian Time Zone)

    Type: Full-time – 40 hours/week

    About Tempo Co

    Tempo Co is an Australian-based virtual staffing and support company partnering with small to medium-sized businesses across Australia. We specialise in placing high-quality Virtual Assistants and providing structured, ongoing support to ensure long-term success for both clients and VAs. As we continue to scale, we are building a strong internal operations and account management function to support sustainable growth.

    About the Role

    The Account Manager role is a hybrid position responsible for managing client accounts, supporting VA performance, and maintaining smooth internal operations and systems. This role is critical to ensuring consistency, proactive communication, and strong execution across client management, onboarding, and internal workflows. The ideal candidate is highly organised, proactive, and comfortable working across people, systems, and processes. This role requires someone who can manage multiple accounts, support VAs effectively, and help implement and maintain operational systems without constant supervision.

    Key Responsibilities

    Serve as the primary point of contact for day-to-day client coordination

    Manage and respond to client emails, messages, and requests in a timely and professional manner

    Provide regular client updates on progress, hiring status, onboarding milestones, or VA performance

    Proactively identify potential client or VA issues and escalate them with clear context and recommendations

    Support client onboarding and manage assigned client accounts post-onboarding

    Manage day-to-day VA performance, engagement, and accountability

    Conduct regular check-ins with VAs to monitor workload, performance, and well-being

    Identify training needs and performance gaps and support corrective actions and improvement plans

    Support recruitment-to-onboarding workflows in ClickUp, ensuring all stages are accurately tracked

    Conduct initial and/or client-facing interviews for shortlisted candidates

    Assess candidate suitability based on role requirements, communication skills, and client fit

    Coordinate interviews with clients, collect feedback, and communicate hiring updates between the recruitment specialist, clients, and leadership

    Manage business systems in Go High Level, as well as the backend tasks including optimisation, forms, pipelines, contact updates, workflows, and automations.

    Support VA onboarding and internal training coordination (tool access, SOPs, expectations)

    Maintain and update SOPs related to client management, onboarding, recruitment, and operations

    Manage client invoicing cycles, ensuring accurate and timely issuance of invoices and proper follow-up

    Track contract start dates, credits, retainers, and billing adjustments as required

    Ensure all tasks, updates, notes, and communications are properly logged in ClickUp

    Prepare internal reports, summaries, and updates for leadership as needed

    Ensure all client-facing systems are user-friendly, branded, and regularly updated.

    Monitor operational workflows and proactively identify inefficiencies, risks, or gaps and implement preventative solutions.

    Support leadership by providing operational visibility, structured documentation, and status updates

    Qualifications & Skills

    Proven experience as an Account Manager, Operations Manager, or similar role in a digital or service-based business.

    Advanced knowledge of Go High Level (GHL) and ClickUp.

    Strong understanding of business operations, systems thinking, and automation workflows.

    Experience supporting offshore teams or virtual assistants.

    Experience with contract and invoice management and maintaining operational compliance.

    Excellent organisational and time-management skills with strong attention to detail.

    Ability to manage multiple clients and priorities simultaneously.

    Confident communicator with a proactive, solution-focused mindset.

    Tools

    Go High Level

    ClickUp

    Zapier

    Slack

    Canva

    ChatGPT and other AI tools

    Google Workspace (Docs, Sheets, Drive)

    * Ang saklaw ng suweldo na ito ay isang pagtatantya na ginawa ng beBee
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