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    Customer Financing Assistant - Philippines, Pilipinas - Filinvest, Land Inc.

    Filinvest, Land Inc.
    Filinvest, Land Inc. Philippines, Pilipinas

    4 araw ang nakalipas

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    Buong oras Real Estate
    Paglalarawan


    RESPONSIBILITIES:
    • Monitors daily productivity of staffs to ensure that the target take-outs, service levels and other key objectives are achieved.
    • Provides supervision and side by side trainings to Customer Financing-HDMF Associate to deliver high and quality customer service.
    • Measures the operational performance of the staff and provides necessary training, coaching or guidance if required. He/she is responsible in conducting regular meeting with staffs to discuss performance reviews and provide recommendations to improve the quality and quantity of the work done.
    • Coordination with internal Operations unit regarding policies, processes and other concerns related to the unit.
    • Ensure that customer complaints are resolved in a timely and professional manner. In severe/complex cases, he/she has to escalate to Customer Financing-HDMF Head for resolution.
    • Creates, modifies and prepares daily and periodic reports to be used internal to the unit and for the management purposes.
    REQUIREMENTS:
    • With Bachelor's Degree
    • Excellent customer service and negotiation skills
    • Basic computer navigation skills
    • Able to multi-task, prioritize and manage time effectively
    • Excellent oral & written skills

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