Director of Operations - Quezon, Metro Manila
2 linggo ang nakalipas
Job summary
The Operations Director is responsible for the daily oversight and management of a team of call center advocates (~450 FTE). Provides direction for and is responsible for the output of multiple disciplines within Customer Service.
Responsibilities
- Demonstrated understanding of managing production metrics/service levels, customer experience, and production staff.
- Develop and execute on an approach for timely and regular updates on progress with employees throughout the US Medical organization.
Paglalarawan ng trabaho
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