IT Helpdesk Support - Cebu
1 buwan ang nakalipas
Job summary
The Helpdesk Support serves as the first point of contact for all technical incidents service requests and inquiries raised by managed customers.This role ensures timely triage documentation and coordination of support cases maintaining service quality and operational efficiency across a 24x7 environment.
The Helpdesk Support acts as the communication bridge between clients and the on-call Network System Engineers ensuring seamless escalation resolution of issues while upholding customer satisfaction SLA commitments.
Paglalarawan ng trabaho
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Mga katulad na trabaho
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