IT Technical Support - Metro Manila
1 buwan ang nakalipas
Job summary
Provide helpdesk support and resolve problems to end user's fulfillment monitor and respond quickly and effectively to requests received through the IT helpdesk hotline email monitor Service Desk for queued assigned tickets assigned process first-in first-out based on priority assist in onboarding new users utilize and maintain the helpdesk tracking software document internal procedures as applicable ensure that all workstations and its peripherals are properly working including specialized equipment if any install test and configure new workstations peripheral equipment and software maintain inventory of all equipment software and software licenses report unresolved issues to the Data Center Manager as part of escalation procedure manage PC setup deployment for new employees using standard hardware images
and software implement configurations utilities software default settings etc. for user workstation assist network admin in network related issues activities assist security officer in security issues deployments assign users computers to proper groups in the network as applicable perform timely workstation hardware
software upgrades as required
Paglalarawan ng trabaho
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Mga katulad na trabaho
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