Information Technology Help Desk - Philippines - ECLARO

    ECLARO
    ECLARO Philippines

    9 oras ang nakalipas

    Paglalarawan

    Customer Experience IT Expert

    For Local Employment (Philippines)

    We are looking for a Customer Experience IT Expert to support a growing global user base of dental professionals. In this role, you'll work closely with doctors and their staff to deliver best-in-class technical support for advanced scanning hardware and proprietary software used in modern digital dentistry.

    This position is ideal for a technically strong, customer-focused IT professional who enjoys hands-on troubleshooting, collaborating with engineering teams, and working in a fast-paced, high-growth environment.

    What You'll Do

    • Provide high-quality technical support via phone, chat, and email for client-facing software and hardware
    • Troubleshoot and support Windows 10 and Windows 11 desktop environments
    • Serve as a product expert for 3D scanning hardware and internally developed software
    • Document, track, and escalate bugs while working cross-functionally with Engineering and Product teams
    • Create and maintain SOPs and troubleshooting documentation to continuously improve customer experience
    • Support internal teams with ad-hoc remote and in-office IT needs
    • Coach and support Tier 1/frontline agents on complex or non-standard technical issues

    What We're Looking For

    • 1–3 years of IT Help Desk or Technical Support experience
    • Experience working with a ticketing or CRM system, including handling escalations from frontline support
    • Strong troubleshooting skills across hardware, software, and desktop environments
    • Willingness and ability to quickly learn new hardware and proprietary software
    • Strong communication skills and a customer-first mindset

    Bonus Points If You Have

    • Experience supporting dental, medical, or imaging/scanning hardware or software
    • CompTIA or similar IT certifications
    • Experience using Zendesk, Salesforce, or comparable CRM platforms
    • Experience supporting small business customers
    • Background in a startup or high-growth environment
    • A positive attitude, strong sense of ownership, and the ability to enjoy problem-solving

    Why Join This Role

    • Local employment in the Philippines with exposure to global customers
    • Work at the intersection of technology, healthcare, and customer experience
    • Hands-on experience with cutting-edge 3D scanning and digital dentistry tools
    • Collaborate with skilled, driven teams in a fast-moving environment
    • Make a direct impact on how dental professionals deliver patient care

    Ready to grow your IT support career while working with modern healthcare technology?

    Apply now.

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