Team Lead | 15K Joning Bonus + Day 1 HMO - Davao City

Para lamang sa mga rehistradong miyembro Davao City, Pilipinas

3 araw ang nakalipas

About the Position · The Team Leader plays a crucial role in managing the daily operations and activities of one or multiple teams. This position involves ensuring team collaboration to achieve organizational goals. The Team Leader will manage a diverse group, foster a positive w ...

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About the Position
The Team Leader plays a crucial role in managing the daily operations and activities of one or multiple teams. This position involves ensuring team collaboration to achieve organizational goals. The Team Leader will manage a diverse group, foster a positive work environment, and drive productivity. They will provide guidance, instruction, training, and leadership to the team to achieve key performance indicators.

Responsibilities

Team Leadership:
Supervise and guide a team towards achieving set objectives, motivate team members, and resolve any issues that arise.

Training & Development:
Collaborate with the training team to develop programs that enhance team skills and knowledge. Conduct regular performance reviews and provide constructive feedback.

Impactful Communication:
Act as a liaison between the team, clients, and management, conveying important information and decisions.

Performance Management:
Monitor team performance, report metrics, and identify high performers or areas needing improvement.

Project Management:
Coordinate and manage projects to ensure timely and budget-compliant completion.
Problem-solving: Resolve team issues and conflicts, providing solutions through DMAIC, SWOT analysis, or SMART planning.

Quality Assurance:
Ensure team outputs meet company and client quality standards.

Requirements
Proven experience in a leadership or supervisory role in a BPO setting
Strong organizational and delegation skills
Excellent problem-solving and communication abilities
Leadership skills to manage time and handle conflicts
Minimum of 3 years in Campaign or Account Management
Experience managing multiple projects is preferred
Experience with INBOUND and/or OUTBOUND Campaigns
Strong sales background is an advantage

Experience
Minimum of 3 years in a similar leadership position, preferably in Campaign or Account Management.
Experience handling multiple projects simultaneously is preferred.
Proven experience with INBOUND and/or OUTBOUND Campaigns is required.

Competencies
Excellent communication and interpersonal skills
Knowledge of performance evaluation techniques and key metrics
Proficiency in MS Office and business management software like CRM
Ability to handle multiple tasks and priorities
Detail-oriented with strong organizational skills
Proactive, reliable, and responsible with attention to detail

If you are a proactive leader with a strong background in campaign management and team leadership, we invite you to join our dynamic team at Flatworld Phils.

Apply now to become a part of our growing organization and make a significant impact