Head of English Support - Cebu City, Philippines
1 araw ang nakalipas
Job summary
We are seeking a Head of English Support to own the end-to-end performance of the centralized English-language support organization. This pivotal leadership role ensures stable 24/7 operations while driving the strategic transition from reactive support to a value-oriented Customer Success model.Responsibilities
- Drive day-to-day English Support operations with disciplined execution; establish robust performance routines including daily ops, weekly reviews, and monthly deep dives.
- Ensure workforce models are optimized to balance quality, speed, and cost-efficiency while maintaining 24/7 operational stability.
Paglalarawan ng trabaho
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