Senior Driver Operations Associate - Manila
2 linggo ang nakalipas
Job summary
Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go.
Responsibilities
- Conduct regular audits of agent outputs (calls, documentation, tracker updates) to ensure alignment with SOPs and onboarding standards
- Provide timely and constructive feedback to agents and assist in coaching sessions when needed
- Maintain QA dashboards and trackers, ensuring data is complete, accurate, and updated regularly
- Coordinate with the QA.Support the supervisor in preparing weekly QA reportsa nd insights for performance evaluation
Paglalarawan ng trabaho
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