Customer Service Representative - Taguig - ECLARO

    ECLARO
    ECLARO Taguig

    1 araw ang nakalipas

    ₱600,000 - ₱1,800,000 (PHP) bawat taon *
    Paglalarawan

    Role: Customer Service Representative

    Job Description


    • Assist customers via the inbound/outbound calls received


    • Meet required criteria for call quality standards.


    • Maintain customer relations with a high degree of internal and external customer service.


    • Possess effective problem-solving skills to ensure timely problem recognition and resolution.


    • Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.


    • Recording and updating customer information via the organization's internal systems


    • Resolving customer queries at first point of contact


    • Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer


    • Ensure call handling and service quality is maintained

    Person Specification


    • Excellent telephone manner/interpersonal skills


    • A customer focused, enthusiastic and flexible approach


    • Ability to work in a targeted environment


    • Good problem solving, questioning, negotiating and influencing skills


    • Adaptable to change and ability to work under pressure


    • Ability to work to a high degree of accuracy


    • Consistently high standard of time keeping and attendance


    • Basic keyboard proficiency

    Ability to handle high profile clients and escalation queues


    • Ability to answer General queries (Low/ Medium Complexity) and/or complaints of (potential) customers regarding financial and banking products

    Knowledge/Experience:


    •Previous experience, 6 months to 1 years of experience in an inbound/ Outbound Customer service environment (Contact Center/Call Center - Preferred)

    Qualifications:

    • Graduate or completed 2nd year College no Back subjects
    • 2 years Relevant work Experience
    • With TOR / Diploma
    • Can Join ASAP
    • Above average English communication skills
    * Ang saklaw ng suweldo na ito ay isang pagtatantya na ginawa ng beBee
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