Command Center Consultant - Taguig, Pilipinas - Neksjob Philippines

Paglalarawan

Your experience counts

Bachelor's degree in related field or equivalent experience
Extensive experience in Contact Center Workforce Management Operations
Experience working on WFM solutions for forecasting, complex capacity modeling, scheduling, real time management, reporting and data analytics
Relevant working experience in Contact Center Operations including Speech Analytics,
Quality Management, Agent Performance Management and Knowledge Management
Experience in designing and implementing WFM solutions for any industry
Having executed WFM projects or deployed WFM tools is required
Experience in implementing WFM platform including configuration design, deployment, post deployment support and creating operational processes
Project Management experience would be an advantage
Consulting experience highly preferred but not required