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    • Customer Service Advisor - Cabuyao - Pioneer Truck Parts & Equipments Corporation

    Pioneer Truck Parts & Equipments Corporation
    Pioneer Truck Parts & Equipments Corporation Cabuyao

    2 buwan ang nakalipas

    ₱187,200 - ₱461,280 (PHP) bawat taon *
    Paglalarawan

    Job Summary

    The Customer Service Advisor is the primary customer-facing contact for parts, repair and rebuilt-product needs. This role combines technical knowledge of heavy-truck systems with strong customer service and sales skills. The Advisor will manage incoming customer inquiries, prepare quotes and work orders, coordinate repairs/rebuilds, order and track parts, handle warranty and returns, and follow up to ensure customer satisfaction.

    Key Responsibilities

    • Bachelor's degree in Business Administration, Marketing, BS Management, Mechanical Technology, Automotive Technology, Electro Mechanics Technology, Automotive After Sales Management or any related 2 or 4 year course.
    • Technical diploma or certification in diesel technology, automotive service or related field is an advantage
    • Experience handling warranty claims and core returns.
    • Familiarity with heavy-truck brands.
    • Proficiency with Microsoft Office (Outlook, Excel) and commonly used shop management software.
    • Greet and assist customers in person, by phone and by email; respond promptly to inquiries.
    • Diagnose customer issues with trucks and components (using customer descriptions, vehicle history and shop feedback); recommend necessary repairs or rebuilt options.
    • Create accurate work orders and job estimates; explain scope of work, parts required, timelines and pricing to customers.
    • Order, verify and track parts (OEM and aftermarket); manage backorders and expedite urgent parts as needed.
    • Coordinate rebuild and repair workflows between customers, technicians and outside vendors; schedule jobs and communicate status updates.
    • Process warranty claims, returns and credits according to company policy.
    • Maintain and update customer records, job files and parts transactions in the company's ERP/CRM system.
    • Work proactively to identify upsell/cross-sell opportunities (rebuild kits, preventative maintenance, extended warranties).
    • Ensure parts and repaired products are inspected, packaged and delivered/picked up correctly.
    • Help maintain parts inventory accuracy by reporting discrepancies and participating in cycle counts.
    • Handle customer complaints professionally and escalate to management when necessary to achieve resolution.
    • Meet or exceed departmental KPIs, including response time, first-contact resolution, average job value, and customer satisfaction scores.
    • Adhere to safety, environmental and shop policies.

    Preferred Qualifications & Skills

    • Experience in parts/repair customer service, preferably in Automotive industry and/or heavy-duty truck, diesel engine or equipment industry is an advantage.
    • Strong knowledge of truck systems, diesel engines, transmissions, axles and common rebuilt components is an advantage.
    • Familiarity with parts catalogs and ordering systems (paper/electronic). Experience with ERP or CRM software is an advantage.
    • Excellent verbal and written communication and active listening skills.
    • Customer-focused with a professional demeanor and ability to build rapport quickly.
    • Strong organizational skills and attention to detail.
    • Ability to read work orders, part numbers and basic technical documentation.
    • Basic math skills for estimating and invoicing.
    • Valid driver's license.
    • Ability to lift up to 50 lbs and move around shop/warehouse as needed.

    Job Types: Full-time, Fresh graduate

    Pay: From Php15,600.00 per month

    Benefits:

    • Free parking
    • Health insurance
    • Pay raise
    • Promotion to permanent employee

    Education:

    • Bachelor's (Preferred)

    Experience:

    • relevant (automotive or truck service industry preferred): 1 year (Preferred)

    Work Location: In person

    * Ang saklaw ng suweldo na ito ay isang pagtatantya na ginawa ng beBee
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