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Customer Service Representative

    Customer Service Representative - Philippines, Pilipinas - SRR Group

    SRR Group
    SRR Group Philippines, Pilipinas

    5 araw ang nakalipas

    Default job background
    Buong oras
    Paglalarawan
    This is a remote position.

    We're looking for a highly skilled call center representative to join our team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. This person will handle a variety of important supportive tasks, providing answers, insights, instructions, and assistance for services. As the voice of our company, the call center representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and driving their satisfaction.

    The candidate MUST have experience when it comes to the following services provided below:

    (Experience may be from taking calls, customer service or a previous technician of the ff. service)
    • Moving
    • Heating, ventilation, and air conditioning
    • Home Improvement
    • Plumbing
    • Locksmith
    • Air Duct
    • Water Damage
    • And other services related

    Requirements

    Requirements & Skills:

    • Previous experience in a customer support role
    • Track record of over-achieving quota
    • Strong phone and verbal communication skills along with active listening
    • Good English communication skills
    • Familiarity with CRM systems and practices
    • Customer focus and adaptability to different personality types
    • Ability to multitask, set priorities and manage time effectively

    Working Conditions:

    • Remote/ Permanent work from home
    • Shift- based- in a Call center that works 24/7
    • Comfortable being on Zoom while at work
    • Can work full-time
    • Pacific Time Zone

    Minimum Technical Requirements:

    • Computer Specifications

    Minimum Intel Specs

    Processor: Core i7 8th generation (and above)

    Core i5 10th generation (and above)

    RAM: Minimum of 12 GB

    Storage: 128 GB SSD or higher

    Graphics: 2 GB graphics memory

    Minimum AMD Specs

    Processor: AMD Ryzen 5,7,9

    RAM: Minimum of 12 GB

    Storage: 128 GB SSD or higher

    Graphics: 2 GB graphics memory

    Macintosh Specs

    Processor: Core i7/ i5 / M1/ M2

    RAM: Minimum of 12 GB

    Storage: 128 GB SSD or higher

    Graphics: 2 GB graphics memory
    • Main Internet Speed Requirement

    Jitter: below 10ms

    Latency: below 160ms

    Upload: more than 25mbps

    Download more than 40 mbps

    Using internet speedtest: | // |
    • Power Backup

    A reliable power backup that could sustain a minimum of 8 hours (full shift)

    Examples: Generators// Solar Panels// Portable power inverters etc. (UPS is not enough)
    • Internet Backup (Secondary internet)

    Jitter: below 10ms

    Latency: below 160ms

    Upload: minimum of 25mbps

    Download: minimum of 25mbps

    Power and Internet Backup is a MUST.
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