- Acknowledge assigned service requests, incidents or queries via Service Desk according to SLA.
- Provide Level 1 & 2 Technical support (Physical & Configuration Support)
- Respond and own until resolution of hardware or software problems
- Systems implementations and troubleshooting
- Document Method of Procedures for Maintenance of Hardware and Software initiatives.
- Assist OSS to perform duties as assigned.
- Interface with Network Operations Center (NOC) and Service Desk (SD) during Critical Events and Outages
- Provide Escalation Support to immediate superior.
- Perform hardware installs, racking and configuring of server and data center infrastructure.
- Set up administrative passwords and directory permissions
- Install and maintain anti-virus, firewall and security.
- Provide hardware and software engineering support for I.T client / server applications.
- Intervene in situations which require an immediate response such as external virus or malware threats.
- Select systems, or build them from scratch, along with configuring and integrating them appropriately.
- Schedule routine maintenance tasks on assigned servers, to ensure that downtime is eradicated.
- At least2-3years experienced in handling Systems and Servers.
- Previous experience working with physical servers - troubleshooting, physical repair.
- Systems & Servers standards and/or related degree with internship.
int-1e9d628 - Taguig City, Pilipinas - KMC Solutions Inc
Paglalarawan
Functional Overview:
TheSystems Engineer Icoordinate and facilitate onsite support to any systems related concerns and issues. He/she is responsible of maintaining the systems availability and reliability.
Duties and Responsibilities:
Minimum Competencies:
Minimum Qualifications: