T2 Technical Support - Pasig City, Pilipinas - MicroSourcing

Paglalarawan

• Provide technical support to clients regarding Gensolve and related applications.
• Provide trouble-shooting and support at a technical level to the Support & QA Team who are responsible for supporting GPM and other software applications.
• Create Custom Forms as required.
• To provide back up to the first line of support, as required.
• Create Custom Forms as required (training will be provided)
• Process and Provide Data Exports as required (training will be provided)
• Testing of application changes, where required.
• Provide assistance to other Gensolve staff regarding technical questions/help as required.
• Deal with clients in a friendly and professional manner.
• Adhere to the Key Performance Indicators set for the role.

• IT related qualifications
• Ability to work effectively with all levels of management and staff.
• Excellent written and oral communication skills.
• Customer service skills - possess demonstrated ability to provide customer support and deal with escalated customer issues.
• Excellent problem-solving skills.
• Interpersonal skills - able to effectively influence and communicate cross-functionally.
• Organizational skills - ability to multitask, effectively prioritise work, and adapt during pressured situations.