Quality Analyst - Cagayan de Oro
1 buwan ang nakalipas
Job summary
The Quality Analyst is responsible for assessing the quality of performance of our call center associates who deal with our existing and potential customers.- Monitors inbound and outbound call and potential emails or chat responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.
Paglalarawan ng trabaho
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