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Senior Operations Engineer - Quezon City, Pilipinas - MicroSourcing

MicroSourcing Quezon City, Pilipinas

2 linggo ang nakalipas

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Paglalarawan

Responding to and resolving issues raised by our monitoring system
Monitor and remediate NOC alerts
Monitor client backups and facilitate BDR tests
Monitor Patching of all clients and their systems
Handle escalated tickets from T1 resources.

The candidate will be the final level of escalation during the weekends and US After Hours

Interact with clients and must be able to communicate at a technical as well as non technical level with team members, management, and clients.
Troubleshoot system problems such as application, mail delivery, routing, server, network and firewall issues within a small to medium scale business environment
Handle PM endorsed tickets from the North American team
This role will involve supporting NOC for network and servers.

Applicant must be willing to be trained for Network Infrastructure technologies to complete the skills needed for the role.