Customer Support Team - Philippines - StaffingExpert

    StaffingExpert
    StaffingExpert Philippines

    4 araw ang nakalipas

    Real Estate
    Paglalarawan

    Customer Service Support

    We are seeking a proactive and detail-oriented Customer Service Support Specialist to join a growing property management operations team. This role focuses on handling resident and applicant inquiries, supporting rental application workflows, and ensuring smooth day-to-day customer interactions within a structured, SLA-driven environment.

    This position is ideal for someone organized, responsive, customer-focused, and comfortable working within defined processes and timelines.

    Key Responsibilities

    Customer & Applicant Support

    • Respond promptly to inquiries from residents, applicants, and prospects via email, chat, and support platforms.
    • Provide clear, professional, and empathetic communication at all times.
    • Guide applicants through rental application requirements and documentation processes.

    Application & Workflow Management

    • Process and review rental applications accurately within defined SLAs.
    • Ensure completeness and accuracy of applicant information prior to submission.
    • Coordinate with internal teams to move applications efficiently through approval stages.
    • Track and update case statuses in the property management system (PMS).

    Ticket & Case Handling

    • Manage support tickets through centralized queues (CRM/helpdesk tools).
    • Escalate complex or time-sensitive cases appropriately.
    • Follow structured workflows and ensure tasks are completed within required timelines.

    Data Accuracy & Documentation

    • Maintain accurate and updated records in the system of record.
    • Perform quality checks on applications, approvals, and supporting documentation.
    • Ensure compliance with company policies and property management standards.

    Cross-Team Collaboration

    • Work closely with Operations, Property Managers, and other internal stakeholders.
    • Participate in process improvement initiatives to enhance efficiency.
    • Support onboarding and knowledge-sharing efforts when needed.

    Performance & Reporting

    • Meet performance metrics such as response time, processing time, accuracy rate, and SLA compliance.
    • Provide updates on pending cases, escalations, and operational bottlenecks.
    • Contribute feedback to improve overall service quality and workflow efficiency.

    Requirements

    • Minimum of 2–3 years of experience in customer service, preferably within property management, real estate, or operations support.
    • Strong written and verbal English communication skills.
    • Excellent organizational skills with strong attention to detail.
    • Experience using ticketing systems, CRM platforms, or property management software.
    • Ability to manage multiple tasks while meeting strict deadlines.
    • Comfortable working in a fast-paced, SLA-driven environment.
    • Strong sense of accountability and ownership.

    Preferred Qualifications

    • Experience supporting U.S.-based property management operations.
    • Familiarity with rental application processing workflows.
    • Background in documentation review, QA, or compliance support.
    • Experience working with remote teams.
  • Trabaho sa kumpanya

    Technical Support Team Lead

    Para lamang sa mga rehistradong miyembro

    The company is seeking a Technical Support Team Lead to guide and develop our team of Technical Support Representatives. · ...

    Philippines

    1 buwan ang nakalipas

  • Trabaho sa kumpanya Remote na trabaho

    Off Hours Support Team Lead

    Para lamang sa mga rehistradong miyembro

    We are looking for an experienced and proactive leader to oversee our Off-Hours Product Support team. This role is ideal for someone who is highly detail-oriented, an exceptional communicator, and skilled at guiding teams through fast-paced customer support environments. · Backgr ...

    Philippines

    3 linggo ang nakalipas

  • Trabaho sa kumpanya Remote na trabaho

    German Speaking Customer Care

    Para lamang sa mga rehistradong miyembro

    Upway stellt einen Support-Spezialisten ein, der Kunden durch den Kaufprozess führt und sicherstellt, dass Upway ein unvergessliches Service-Erlebnis ist. · Sicherstellen Sie zudem eine schnelle Reaktion auf Kundenanfragen per E-Mail, Chat und gelegentlich telefonisch. · ...

    Philippines

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    Portfolio Analyst

    Para lamang sa mga rehistradong miyembro

    +The Portfolio Analyst serves as the central hub for data collection and analysis providing critical insights that drive our Investment Team. · +Data Collection & Platform AdministrationEnd-to-End Governance: Lead the administration of our reporting platform (Standard Metrics). · ...

    Philippines Buong oras

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    Technical Lead Expert

    Para lamang sa mga rehistradong miyembro

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. · Job Description · The BAS (Business Applications Systems) Tech Deployme ...

    Philippines Buong oras

    3 araw ang nakalipas

  • Trabaho sa kumpanya

    Sr DevOps Practice Engineer

    Para lamang sa mga rehistradong miyembro

    We are seeking a proactive Senior DevcOps/ DevSecOps Practice Engineer to join our practice team. · In this role, you will support platform and project teams by embedding security into their DevOps processes, assisting in both frontend and backend development environments. · You ...

    Philippines Buong oras

    2 linggo ang nakalipas

  • Trabaho sa kumpanya

    Business Support Associate

    Para lamang sa mga rehistradong miyembro

    The Business Support Associate shall provide secretarial and administrative support to the Arsenal/Business teams to optimize workflow in the office. · ...

    Philippines Buong oras

    2 linggo ang nakalipas

  • Trabaho sa kumpanya

    Design Assistant

    Para lamang sa mga rehistradong miyembro

    +We are seeking a detail-oriented and creative Design Assistant to support residential remodeling projects from concept through execution. · The ideal candidate has strong organizational skills, an eye for design, and the ability to balance creative support with administrative co ...

    Philippines Buong oras

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    SAP Solution Architect

    Para lamang sa mga rehistradong miyembro

    We are seeking an experienced Solution Architect to join our team in the Philippines. The primary focus of this role is to work collaboratively with our Account Executives during opportunity/prospect development process while acting as the technical and security subject matter ex ...

    Philippines Buong oras

    1 linggo ang nakalipas

  • Trabaho sa kumpanya

    Team Captain

    Para lamang sa mga rehistradong miyembro

    The Team Captain is responsible for the day-to-day management of their team and serves as a point of escalation for issues outside the authority of an agent. · The ideal candidate will be passionate about helping Boldr grow and achieve its purpose by giving their 110% in everythi ...

    Philippines Buong oras

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    Technician III

    Para lamang sa mga rehistradong miyembro

    Provide equipment support to manufacturing through verification, repair or replacement of defective part/boards. · ...

    Philippines Buong oras

    2 linggo ang nakalipas

  • Trabaho sa kumpanya

    Technician III

    Para lamang sa mga rehistradong miyembro

    Join our team of over 17,000-member strong in Microchip Technology Inc. · We help design the technology that runs the world and empower innovation. · ...

    Philippines Buong oras

    2 linggo ang nakalipas

  • Trabaho sa kumpanya

    Finance Manager

    Para lamang sa mga rehistradong miyembro

    We are seeking an experienced Finance Manager to support and lead financial operations across multiple business entities. This role requires a hands-on finance leader who can operate at a controller level of accuracy while also contributing to financial planning forecasting treas ...

    Philippines Buong oras

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    Loan Officer Assistant

    Para lamang sa mga rehistradong miyembro

    We are seeking a detail-oriented and highly organized Loan Officer Assistant to support loan officers throughout the loan application and closing process. · This role plays a critical part in ensuring accurate documentation, timely communication, and smooth coordination between b ...

    Philippines Buong oras

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    Technician III

    Para lamang sa mga rehistradong miyembro

    Join a team of over 17,000 members who design technology that powers the world. · ...

    Philippines Buong oras

    2 linggo ang nakalipas

  • Trabaho sa kumpanya

    Bookkeeper

    Para lamang sa mga rehistradong miyembro

    We re looking for a Junior Bookkeeper to support our finance team with day-to-day accounting operations. · , · , · , <li_Assist with payroll preparation employee expense tracking Maintain accurate organized financial records digital files Support month-end year-end close proces ...

    Philippines Buong oras

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    Operations Planning Analyst

    Para lamang sa mga rehistradong miyembro

    ++Evaluate and analyze OPEX requirements of water, wastewater, QA, maintenance teams to ensure alignment with tariff rates,budgets operational targets Prepare annual periodic OPEX plans including expenditure forecasts resource requirements cost allocation to support operational e ...

    Philippines Buong oras

    1 linggo ang nakalipas

  • Trabaho sa kumpanya

    Service Operations Engineer

    Para lamang sa mga rehistradong miyembro

    The Service Operations Engineer provides advanced technical support and subject matter expertise for a primary product or service.The engineer works cross-functionally with engineering, assurance, product, and delivery teams to ensure enterprise customers receive consistent, high ...

    Philippines Buong oras

    2 linggo ang nakalipas

  • Trabaho sa kumpanya

    Channel Help Desk Expert

    Para lamang sa mga rehistradong miyembro

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. · Job Description · Channel Help Desk ExpertDUTIES & AND RESPONSIBILITIES ...

    Philippines Buong oras

    1 linggo ang nakalipas

  • Trabaho sa kumpanya

    Operations Associate

    Para lamang sa mga rehistradong miyembro

    The company is hiring an Operations Associate to support the day-to-day execution of recruiting campaigns for their U.S.-based clients. · ...

    Philippines Buong oras

    1 buwan ang nakalipas

Trabaho