Project Lead - Davao, Davao Region

Job summary

A Project Lead is responsible for managing and overseeing projects aimed at improving performance, enhancing client satisfaction, and achieving business objectives.

Responsibilities

• Prepare and execute project plans for the day, including contingency plans when a project doesn't start, sample runs out, a project fix is required, or during any other unexpected down time.
• Prioritize resources to ensure all project needs are met.
• Run reports and document shift notes after dialing has been completed.
• Maintain knowledge of ongoing Tracking Projects and manage team to perform
• Quota Management: Monitor production reports throughout the shift to ensure productivity is meeting or exceeding standards. Address any production concerns immediately.
• Consistently walk the floor and/or run real-time reports to ensure smooth running operations. Address issues as they arise.
• Ensure Telephone Interviewers not meeting production requirements are appropriately and consistently performance managed.

Qualifications

• 2+ years work or higher education experience.
• Demonstrated success as a Telephone Interviewer including consistently high production and quality scores.

Skills

• Able to quickly learn proprietary software and system changes/upgrades as needed.
• Strong mathematical skills required.
• Microsoft Office skills, particularly with Outlook, Word, Excel and PowerPoint, are a plus.
• Able to work varying shifts including nights and weekends.
• Able to respond calmly and effectively to upset respondents and/or employees and escalate to Human Resources as needed.

Benefits

• Accountability – Proven results while managing changing priorities as well as maintaining direction and focus through proactive planning and organized approaches to work in order to meet deadlines and manage time effectively.
• Communication Skills – Adjusting accordingly to demonstrate sensitivity to cultural differences while maintaining the highest level of abilities in all aspects of communication, written, oral, listening and expressing ideas.
• Leadership Skills - Ability to model behavior and attributes expected by others.
• Teamwork - Ability to work effectively independently and harmoniously within a team while communicating a 'can do' attitude and positive outlook. Willing to pitch in and do more than is required

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