Sales Support - Clark Freeport Zone, Pampanga

About Shore 360: · Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering trans ...

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About Shore 360:

Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.

About Mac Centre:

At Mac Centre we optimise the Apple experience in the Workplace, our industry leading products and services are used every day by some of the worlds largest and most innovative companies.

We've been around for 20+ years, but we're young at heart We've fostered an innovative culture that is driven by the the enthusiasm and innovation of our people. It's not just about what we do - it's about who we are, and we're excited about it every day

About the Role:

Sales Support is a key member of the Mac Centre team supporting our Account Executives and Sales team to deliver outstanding customer service. Sales Support has responsibility for timely and accurate processing of customer sales quotes, orders, dispatch requests and collection requests. Communication is multifaceted and includes frequent contact with internal team members, key customer contacts, end users, and our ancillary network including distribution, logistics partners, and more.

In addition to supporting our sales team the sales support role will also help our customers with general sales enquiries, order enquiries, delivery requests, problem solving, and more. In extension to this, sales support will frequently communicate with our key partners and vendors to ascertain information to help with end user communication and updates.

Sales Support is also responsible for the timely and accurate update of dispatch and collection information on customers tracking systems (google sheets) and the timely following up of end-user collections via email and text message. This is a detailed orientated task that requires daily visibility and frequent progress updates to ensure customers have accurate information timely.

Key Responsibilities:

• Collaboration with internal sales team members
• Collaboration with our partner network including distribution
• Frequent communication with customers, key contacts, and end users
• Handling customer enquiries and resolving customer issues
• Daily/weekly work-in-progress meetings
• General sales administration
• Monitoring and responding to shared mailbox, instant messaging via Slack/Teams etc
• Processing sales quotes, orders, invoices
• Dispatch/retrieval order entry
• Collection and return order entry
• Stock-on-hand order entry
• Daily updating of customer tracking sheets

Key Skills:

• Collaborative approach and team player.
• Strong communication skills, both verbal and written.
• Strong administration accuracy and attention to detail.
• Multitasker and can juggle tasks/requests/priorities
• Proficiency with ERP systems (Microsoft Dynamics experience would be great but is not essential).
• Proficiency with Excel/Google Sheets and collaboration platforms Slack/Teams
• Excellent problem-solving skills.
• Ability to work under pressure and meet deadlines.

Qualifications:

• Minimum 2-3 years experience in a sales administration or data entry role.
• Clear criminal record check (CRC).

ShoreXtra Perks:

• 15 paid leaves per year upon regularization
• HMO upon hire
• Attendance Bonus – Earn up to ₱5,000 every pay run for consistent, perfect attendance.
• Fixed Weekends Off – Enjoy a guaranteed work-life balance with Saturdays and Sundays off.
• Unlimited Barista Coffee all shift long
• Free Parking & Shuttle
• Premium Game Lounge – Relax and recharge in our dedicated on-site recreational zone
• Join our Social Passion Clubs to connect with like-minded peers and bring your whole self to work every day: Photography Club, Dance Club, Fitness Club, Book Club, Music Club
• Engaging Monthly Events – Experience a vibrant culture with regular team activities and celebrations with amazing prizes and rewards
• Referral Incentives – Get rewarded for bringing top talent to the team via our referral program.
• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays

Work Set Up:

• On-site - Clark, Pampanga
• Monday to Friday
• Day shift schedule, 7:00 AM - 4:00 PM
• Full time

Mac Centre is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.