- Providing first-line investigation and diagnosis
- Resolving and closing incidents/service requests as per help desk procedures & allocated timelines
- Escalating of unresolved incidents/service requests within agreed timescales
- Logging relevant incident/service request details per help desk procedures
- Communicating with client regarding incident progress
- Ensuring tickets are always updated until issues are resolved
- Conducting hardware and software maintenance and support
- Performing IMAC (Install, Move, Add and Change)
- Supporting and/or assisting of local centralized network team
- Working knowledge of office automation products and computer peripherals, like biometric, CCTV, printers and scanners
- Assisting Asset Management Team in inventory of IT assets
- Performing deployment and movement of IT assets
- Performing additional task that may be assigned by the immediate supervisor
- Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent
- Knowledgeable in MS-Windows Environment, MS-Office and Office 365 applications
- Willing to be assigned in multiple locations
- Excellent in English communication skills both verbal and written
- Willing to work on shifting schedule, Holiday, weekends and Night shift
- Experience and knowledge in Active Directory and ticketing systems is a plus
- Excellent customer interface skills
- Good interpersonal communication skills
- Understanding of customer satisfaction principles and practices
- Ability to write technical support documentation
- Team player
- Ability to work under pressure
- Good organizational and time management skills
- Good analytical and problem-solving skills
- Maintains strong attention to detail in high-pressure situations
- Strong communications skills, both written and oral
int-c312106 - Taguig City, Pilipinas - KMC Solutions Inc
Paglalarawan
The Purpose Driven Career Objectives of OSS Tech 1
OSS Tech 1 is responsible for providing technical assistance to all end-users and IT infrastructure support. His/her main responsibility is to ensure all IT related issues or requests are being facilitated.
To apply for this role, you are excellent at:
Your Success Profile includes:
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more