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The Corporate Operations Engineer supports internal technology software and services in support of employees helping with service requests troubleshooting problems developing solutions supporting PC hardware Windows/Mac operating system application software performing minor repai ...
Manila, Metro Manila5 araw ang nakalipas
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Adventus is an Information and Communications Technology (ICT) Solutions and Services Provider with a wide footprint across the globe. · We help organizations bring about positive transformation to their businesses by leveraging intelligent applications of innovative solutions an ...
Manila, National Capital Region3 linggo ang nakalipas
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Working within our client's Managed IT team, you will assume the function of IT Support for a wide range of clients who have outsourced their IT support to our client. · Delivery of quality proactive managed services across our client's client base · Responding to, handling alert ...
Manila2 linggo ang nakalipas
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· Adventus is an Information and Communications Technology (ICT) Solutions and Services Provider with a wide footprint across the globe. · We help organizations bring about positive transformation to their businesses by leveraging intelligent applications of innovative solutions ...
Manila ₱360,000 - ₱780,000 (PHP) bawat taon14 oras ang nakalipas
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About Zone & Co. is a leading SaaS company committed to freeing finance teams from the limitations of clunky, disparate systems and manual processes. · We do this with a growing innovation-minded team of over two hundred folks, based across North America, Europe and Asia Pacific. ...
Manila1 buwan ang nakalipas
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+We provide superior professional expertise and comprehensive solutions for complete IT needs including IT development implementation and maintenance services. · +Must be a graduate of a BS in Information Technology Computer Science Information System or any related courses · Kno ...
Manila1 linggo ang nakalipas
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We are excited to welcome talented individuals looking to grow alongside us. As a Support Engineer- IT Infrastructure you'll help employees stay productive by providing friendly responsive support across Windows and macOS devices collaboration tools and business applications. · 1 ...
Manila1 buwan ang nakalipas
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+ IT Support Engineer Job Description Provide on-site and/or remote technical assistance to end-users diagnosis and troubleshooting of technical problems Deployment maintenance upgrading and support of client computer systems hardware software OS network etc Windows OS AD Office ...
Manila ₱17,000 - ₱23,000 (PHP)1 buwan ang nakalipas
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DingLi is looking for a Product Support Engineer to support customers in the Philippines for pre and post sales cycle. · ...
Manila, National Capital Region1 buwan ang nakalipas
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Intetics Inc., un global technology company que ofrece soluciones digitales 'all-things-digital', busca un Ingeniero Técnico Soporte para su equipo dinámico. · ...
Manila, Philippines1 linggo ang nakalipas
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We are seeking a highly motivated and experienced Technical Support Engineer (Partner Support Engineer) to join our dynamic Global Partner Support team. · This is an exciting opportunity for a problem-solver with a passion for customer service, technical troubleshooting, and cros ...
Manila, National Capital Region1 buwan ang nakalipas
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We're looking for an Applications Support Engineer to join our team. · As a key member of the Applications Support Team, the Applications Support Engineer will be responsible for monitoring and maintaining an organization's application and network infrastructure, ensuring optimal ...
Manila, National Capital Region1 linggo ang nakalipas
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The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. · We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a r ...
Manila, Philippines1 linggo ang nakalipas
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Description · Are you ready to make an impact at DTCC? · Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. ...
Manila, Philippines ₱420,000 - ₱900,000 (PHP) bawat taon3 araw ang nakalipas
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We are at the forefront of innovation in the financial markets. We believe that you have the skills and drive to make a real impact. · ...
Manila, Philippines1 linggo ang nakalipas
- Trabaho sa kumpanya Remote na trabaho
Technical Support Engineer
Para lamang sa mga rehistradong miyembro
This is a fully remote support engineer position supporting a global SaaS platform used in a 24/7 operational environment. · Act as the first point of contact for customer support requests. · ...
Manila, National Capital Region6 araw ang nakalipas
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Are you ready to make an impact at DTCC? · Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committe ...
Metro Manila ₱420,000 - ₱900,000 (PHP) bawat taon2 oras ang nakalipas
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Description · Are you ready to make an impact at DTCC? · Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. ...
Manila, Philippines ₱420,000 - ₱900,000 (PHP) bawat taon14 oras ang nakalipas
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Job brief · We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. · Technical Support Engineer responsibi ...
Manila, Metro Manila ₱420,000 - ₱900,000 (PHP) bawat taon3 araw ang nakalipas
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We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. · Analysis of Applications Systems in order to prevent incidents from reoccurring · Expand knowledge base of operating procedures/runbooks for supporte ...
Manila, Philippines1 linggo ang nakalipas
Technical Support Engineer - Manila - DXC Technology
Paglalarawan
Job Description
Project Description:
The Application Operation support engineer in the Delivery organization is an important role making sure critical applications used by the customer is up and running to cater to business requirements. Bringing together the competencies in the areas of incident, change, problem, capacity and performance and configuration management and specifically owning the availability assessment. Focusing ultimately on the availability of our services and presenting the team's performance to the supported accounts.
Responsibilities:
Responsible for Technical Content of the Incident Management Services:
• Build strong working relationship with Technical Supervisor, Customer Service Agent and tower support and technology teams.
• Good awareness of the customers business and in-depth knowledge of the customer's environment and support processes.
• Complying with the ITSM & SLA standards by observing the Incident Management lifecycle processes.
• Be proactive to anticipate issues or situations which impact service availability and critical response time, and take necessary mitigation steps escalating to management's attention, where appropriate.
• Support and assist the Technical Supervisor for documentation libraries for responsible areas, ensuring compliance with internal standards; also accountable for updating the documentation.
• Be the escalation of Application Operations Support Engineer 1, you will be responsible in working with the vendor and with the customer as needed.
• Be responsible in creating and updating technical documents the Level 1 engineer will follow for support.
Mandatory Skills Description:
Autosys R13/R14
Knowledge and skills including:
a) Environment set-up
b) Start/stop/ice/hold jobs
c) Batch forecasting/listing
d) Create/delete/update/backup jobs
e) Create/delete/update calendars
f) Backend log review/retrieval
g) Investigate/resolve problems
h) Best Practices
j) Prefix Access
k) SNOW Job Info Update
Feedhub 55
Knowledge and skills including:
a) Understand infrastructure components of FHv5.5
b) Create/update accounts including push-push, pull-push, MF & NAS
c) Validate/clear stuck files
d) Create/renew SSH Keys/SSL certs/pwds
e) Investigate/resolve file transfer failures
f) Retrieve and understand log content
g) Understand FHv5.5 feedhub form, QA process and testing
h) Understand Feedhub outage resolution process
Informatica 9 /10
Knowledge and skills including:
a) Support Informatica requests to stop/start/status workflows via
GUI
b) Retrieve workflow and session logs
c) Understand and navigate project folder structure
d) Understand server infrastructure
e) Understand interaction between Autosys and Informatica
processes
f) Understand process of requesting for new project folder creation and access to the new project folder. (WMT)
MQ Understand:
a) MQ objects i.e. queue manager, queue, channels
b) Familiar with GWPT related queue managers and critical channels
Nice-to-Have Skills Description:
-
Languages:
English: C1 Advanced
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