CCaaS Platform Consulting Executive Leader - Metro Manila - JMR Global | Executive Search

    JMR Global | Executive Search
    JMR Global | Executive Search Metro Manila

    1 araw ang nakalipas

    Paglalarawan

    We are seeking a
    CCaaS Platform Consulting Executive Leader
    to drive the design, implementation, and optimization of
    modern cloud-based contact center solutions
    for large, complex enterprise clients.

    This role requires hands-on, multi-platform CCaaS experience. While expertise in
    Genesys or Amazon Connect
    is highly valued, we are specifically looking for leaders with exposure to multiple CCaaS platforms such as
    Five9, RingCentral, NICE CXone, Sprinklr, and similar solutions
    . This enables objective, platform-agnostic advisory and the ability to architect best-fit solutions aligned to business outcomes.

    You will partner closely with senior business stakeholders, technology teams, and vendors to deliver scalable, secure, and omnichannel customer experience transformations across voice and digital channels.

    Key Responsibilities:

    • Lead end-to-end contact center transformation engagements, from assessment and solution design through implementation and optimization
    • Analyze client requirements and recommend CCaaS solutions across cloud, hybrid, and on-prem environments
    • Design and implement omnichannel customer journeys (voice, chat, email, messaging, social)
    • Act as a trusted advisor to clients on platform selection, architecture, and CCaaS best practices
    • Lead or support RFPs, RFIs, and business proposals, working with internal teams and technology partners

    Qualifications:

    • 10+ years of strong CCaaS implementation and consulting background
    • Hands-on experience with multiple CCaaS platforms, such as:
      (Genesys, Nice CXone, Amazon Connect, Five9, Ringcentral, Sprinklr, etc.
      --
      Experience does not need to cover all platforms, but must include more than one)
    • Experience designing omnichannel routing, IVR/self-service, and customer journey orchestration
    • Ability to translate business requirements into scalable technical solutions
    • Experience working in consulting, professional services, or large enterprise environments

  • Trabaho sa kumpanya

    Executive Assistant to People Leaders

    Para lamang sa mga rehistradong miyembro

    We're seeking a highly proactive and detail-oriented Executive Assistant to provide confidential, comprehensive administrative and operational support to the SVP of People HR Management/Enterprise Services Management & Operations. · Executive Calendar Management: Master and maint ...

    Manila, Philippines

    1 linggo ang nakalipas

  • Trabaho sa kumpanya

    Executive Assistant to People Leaders

    Para lamang sa mga rehistradong miyembro

    We are seeking a highly proactive and detail-oriented Executive Assistant to provide confidential, comprehensive administrative and operational support to the SVP of People HR Management/Enterprise Services Management & Operations. · This role is critical in maintaining the execu ...

    Manila Buong oras

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    CCaaS Consulting Executive Leader

    Para lamang sa mga rehistradong miyembro

    We are seeking a CCaaS Consulting Executive Leader to drive the design implementation and optimization of modern cloud-based contact center solutions for large complex enterprise clients. · This role requires hands-on multi-platform CCaaS experience Lead end-to-end contact center ...

    Manila

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    Executive Assistant to People Leaders

    Para lamang sa mga rehistradong miyembro

    We're Acquire BPO, and we're happy that someone as talented as you is considering this role. · It's not everyday that you consider starting a new career. We're looking for an Executive Assistant to provide confidential, comprehensive administrative and operational support to the ...

    Manila

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    Executive Assistant to People Leaders

    Para lamang sa mga rehistradong miyembro

    We are seeking a highly proactive and detail-oriented Executive Assistant to provide confidential, comprehensive administrative and operational support to the SVP of People HR Management/Enterprise Services Management & Operations.This role is critical in maintaining the executiv ...

    Manila

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    CCaaS Platform Consulting Executive Leader

    Para lamang sa mga rehistradong miyembro

    +Job summary · We are seeking a CCaaS Platform Consulting Executive Leader to drive the design, · implementation, · and optimization of modern cloud-based contact center solutions for large, · complex enterprise clients.ResponsibilitiesLead end-to-end contact center transformatio ...

    Manila

    4 linggo ang nakalipas

  • Trabaho sa kumpanya

    CCaaS Platform Consulting Executive Leader

    Para lamang sa mga rehistradong miyembro

    We are seeking a CCaaS Platform Consulting Executive Leader to drive the design, implementation, and optimization of modern cloud-based contact center solutions for large, complex enterprise clients. · This role requires hands-on, multi-platform CCaaS experience. While expertise ...

    Manila

    2 araw ang nakalipas

  • Trabaho sa kumpanya

    CCaaS Consulting Executive Leader

    Para lamang sa mga rehistradong miyembro

    We are seeking a CCaaS Consulting Executive Leader to drive the design implementation and optimization of modern cloud-based contact center solutions for large complex enterprise clients. · This role requires hands-on multi-platform CCaaS experience while expertise in Genesys is ...

    Metro Manila

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    Executive Assistant/Community Leader (Professional Services / Education) - A230

    Para lamang sa mga rehistradong miyembro

    The Executive Assistant // Community Leader will serve as a trusted partner to leadership while also acting as the operational anchor for the client's member community and events. This role blends executive support, community management, and project coordination, · This is an exc ...

    Manila Buong oras

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    Reservations Executive- Team Leader

    Para lamang sa mga rehistradong miyembro

    +The Reservations Team Leader is responsible for leading and guiding the reservations team to deliver a personalized and exceptional guest experience. · ...

    Taguig

    2 linggo ang nakalipas

  • Trabaho sa kumpanya

    Reservations Executive- Team Leader

    Para lamang sa mga rehistradong miyembro

    + Lead the Reservations team to deliver a personalized guest experience. · + Supervise reservation operations, booking inquiries, and service standards. · + Assist in resolving guest concerns and escalations. · ...

    Taguig

    3 linggo ang nakalipas

  • Trabaho sa kumpanya

    Reservations Executive- Team Leader

    Para lamang sa mga rehistradong miyembro

    The Reservations Team Leader is responsible for leading and guiding the reservations team to deliver a personalized and exceptional guest experience. · ...

    Taguig, National Capital Region

    2 linggo ang nakalipas

  • Trabaho sa kumpanya

    Reservations Executive Team Leader

    Para lamang sa mga rehistradong miyembro

    The Reservations Team Leader is responsible for leading and guiding the reservations team to deliver a personalized and exceptional guest experience. · Lead, coach, and support the Reservations team to ensure excellent customer service · Supervise and monitor handling of booking ...

    Taguig, Metro Manila

    3 linggo ang nakalipas

  • Trabaho sa kumpanya

    Executive Assistant Team Leader

    Para lamang sa mga rehistradong miyembro

    Job Title: Executive Assistant Team Leader · Skills: Performance management and coaching · Experience: At least 5-years relevant experience · Location: Alabang, Muntinlupa City · We at Coforge are hiring an Executive Assistant Team Leader with the following skillset: · Key Accoun ...

    Muntinlupa, Metro Manila

    11 oras ang nakalipas

  • Trabaho sa kumpanya

    PH / Project Finance Leader in Renewable Energy - Manager to Executive Level

    Para lamang sa mga rehistradong miyembro

    This role will lead project finance activities for Philippines and overseas renewable energy and GX projects. · ...

    Taguig

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    PH / Project Finance Leader in Renewable Energy - Manager to Executive Level

    Para lamang sa mga rehistradong miyembro

    This role will lead project finance activities for Philippines and overseas renewable energy and GX projects. · ...

    Taguig, National Capital Region

    4 linggo ang nakalipas

  • Trabaho sa kumpanya

    Senior Project Manager

    Para lamang sa mga rehistradong miyembro

    As Sr. Project Manager, you will manage the Regional PMO (Project Management Office) that is responsible for all project launches and implementation across all Gear Inc. service delivery locations. · Design and develop best practices and processes on project management to ensure ...

    Manila, Metro Manila, Philippines

    1 linggo ang nakalipas

  • Trabaho sa kumpanya

    Senior Director, Commercial APAC

    Para lamang sa mga rehistradong miyembro

    About the Role: · The · Senior Director, Commercial APAC · is a pivotal leadership role at Emma, responsible for shaping and executing our commercial strategy across one of our most strategically important growth regions. This leader combines · strategic and entrepreneurial drive ...

    Manila, National Capital Region $104,000 - $130,878 (USD) bawat taon

    11 oras ang nakalipas

  • Trabaho sa kumpanya

    Community & Influencer Manager

    Para lamang sa mga rehistradong miyembro

    As PopAI expands globally we're now seeking a Community & Influencer Manager to lead how PopAI builds relationships advocacy and influence across the BPO enterprise and AI ecosystems. · Map and prioritise key industry stakeholders — including enterprise CIOs/CTOs BPO leaders AI r ...

    Manila, Metro Manila

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    Senior Learning Operations

    Para lamang sa mga rehistradong miyembro

    Fluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. W ...

    Manila, National Capital Region

    11 oras ang nakalipas

Trabaho
>
Manila