- Lead end-to-end contact center transformation engagements, from assessment and solution design through implementation and optimization
- Analyze client requirements and recommend CCaaS solutions across cloud, hybrid, and on-prem environments
- Design and implement omnichannel customer journeys (voice, chat, email, messaging, social)
- Act as a trusted advisor to clients on platform selection, architecture, and CCaaS best practices
- Lead or support RFPs, RFIs, and business proposals, working with internal teams and technology partners
- 10+ years of strong CCaaS implementation and consulting background
- Hands-on experience with multiple CCaaS platforms, such as:
(Genesys, Nice CXone, Amazon Connect, Five9, Ringcentral, Sprinklr, etc.
--
Experience does not need to cover all platforms, but must include more than one) - Experience designing omnichannel routing, IVR/self-service, and customer journey orchestration
- Ability to translate business requirements into scalable technical solutions
- Experience working in consulting, professional services, or large enterprise environments
-
We're seeking a highly proactive and detail-oriented Executive Assistant to provide confidential, comprehensive administrative and operational support to the SVP of People HR Management/Enterprise Services Management & Operations. · Executive Calendar Management: Master and maint ...
Manila, Philippines1 linggo ang nakalipas
-
We are seeking a highly proactive and detail-oriented Executive Assistant to provide confidential, comprehensive administrative and operational support to the SVP of People HR Management/Enterprise Services Management & Operations. · This role is critical in maintaining the execu ...
Manila Buong oras1 buwan ang nakalipas
-
We are seeking a CCaaS Consulting Executive Leader to drive the design implementation and optimization of modern cloud-based contact center solutions for large complex enterprise clients. · This role requires hands-on multi-platform CCaaS experience Lead end-to-end contact center ...
Manila1 buwan ang nakalipas
-
We're Acquire BPO, and we're happy that someone as talented as you is considering this role. · It's not everyday that you consider starting a new career. We're looking for an Executive Assistant to provide confidential, comprehensive administrative and operational support to the ...
Manila1 buwan ang nakalipas
-
We are seeking a highly proactive and detail-oriented Executive Assistant to provide confidential, comprehensive administrative and operational support to the SVP of People HR Management/Enterprise Services Management & Operations.This role is critical in maintaining the executiv ...
Manila1 buwan ang nakalipas
- Trabaho sa kumpanya
CCaaS Platform Consulting Executive Leader
Para lamang sa mga rehistradong miyembro
+Job summary · We are seeking a CCaaS Platform Consulting Executive Leader to drive the design, · implementation, · and optimization of modern cloud-based contact center solutions for large, · complex enterprise clients.ResponsibilitiesLead end-to-end contact center transformatio ...
Manila4 linggo ang nakalipas
- Trabaho sa kumpanya
CCaaS Platform Consulting Executive Leader
Para lamang sa mga rehistradong miyembro
We are seeking a CCaaS Platform Consulting Executive Leader to drive the design, implementation, and optimization of modern cloud-based contact center solutions for large, complex enterprise clients. · This role requires hands-on, multi-platform CCaaS experience. While expertise ...
Manila2 araw ang nakalipas
-
We are seeking a CCaaS Consulting Executive Leader to drive the design implementation and optimization of modern cloud-based contact center solutions for large complex enterprise clients. · This role requires hands-on multi-platform CCaaS experience while expertise in Genesys is ...
Metro Manila1 buwan ang nakalipas
- Trabaho sa kumpanya
Executive Assistant/Community Leader (Professional Services / Education) - A230
Para lamang sa mga rehistradong miyembro
The Executive Assistant // Community Leader will serve as a trusted partner to leadership while also acting as the operational anchor for the client's member community and events. This role blends executive support, community management, and project coordination, · This is an exc ...
Manila Buong oras1 buwan ang nakalipas
-
+The Reservations Team Leader is responsible for leading and guiding the reservations team to deliver a personalized and exceptional guest experience. · ...
Taguig2 linggo ang nakalipas
-
+ Lead the Reservations team to deliver a personalized guest experience. · + Supervise reservation operations, booking inquiries, and service standards. · + Assist in resolving guest concerns and escalations. · ...
Taguig3 linggo ang nakalipas
-
The Reservations Team Leader is responsible for leading and guiding the reservations team to deliver a personalized and exceptional guest experience. · ...
Taguig, National Capital Region2 linggo ang nakalipas
-
The Reservations Team Leader is responsible for leading and guiding the reservations team to deliver a personalized and exceptional guest experience. · Lead, coach, and support the Reservations team to ensure excellent customer service · Supervise and monitor handling of booking ...
Taguig, Metro Manila3 linggo ang nakalipas
-
Job Title: Executive Assistant Team Leader · Skills: Performance management and coaching · Experience: At least 5-years relevant experience · Location: Alabang, Muntinlupa City · We at Coforge are hiring an Executive Assistant Team Leader with the following skillset: · Key Accoun ...
Muntinlupa, Metro Manila11 oras ang nakalipas
- Trabaho sa kumpanya
PH / Project Finance Leader in Renewable Energy - Manager to Executive Level
Para lamang sa mga rehistradong miyembro
This role will lead project finance activities for Philippines and overseas renewable energy and GX projects. · ...
Taguig1 buwan ang nakalipas
- Trabaho sa kumpanya
PH / Project Finance Leader in Renewable Energy - Manager to Executive Level
Para lamang sa mga rehistradong miyembro
This role will lead project finance activities for Philippines and overseas renewable energy and GX projects. · ...
Taguig, National Capital Region4 linggo ang nakalipas
-
As Sr. Project Manager, you will manage the Regional PMO (Project Management Office) that is responsible for all project launches and implementation across all Gear Inc. service delivery locations. · Design and develop best practices and processes on project management to ensure ...
Manila, Metro Manila, Philippines1 linggo ang nakalipas
-
About the Role: · The · Senior Director, Commercial APAC · is a pivotal leadership role at Emma, responsible for shaping and executing our commercial strategy across one of our most strategically important growth regions. This leader combines · strategic and entrepreneurial drive ...
Manila, National Capital Region $104,000 - $130,878 (USD) bawat taon11 oras ang nakalipas
-
As PopAI expands globally we're now seeking a Community & Influencer Manager to lead how PopAI builds relationships advocacy and influence across the BPO enterprise and AI ecosystems. · Map and prioritise key industry stakeholders — including enterprise CIOs/CTOs BPO leaders AI r ...
Manila, Metro Manila1 buwan ang nakalipas
-
Fluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. W ...
Manila, National Capital Region11 oras ang nakalipas
CCaaS Platform Consulting Executive Leader - Metro Manila - JMR Global | Executive Search
Paglalarawan
We are seeking a
CCaaS Platform Consulting Executive Leader
to drive the design, implementation, and optimization of
modern cloud-based contact center solutions
for large, complex enterprise clients.
This role requires hands-on, multi-platform CCaaS experience. While expertise in
Genesys or Amazon Connect
is highly valued, we are specifically looking for leaders with exposure to multiple CCaaS platforms such as
Five9, RingCentral, NICE CXone, Sprinklr, and similar solutions
. This enables objective, platform-agnostic advisory and the ability to architect best-fit solutions aligned to business outcomes.
You will partner closely with senior business stakeholders, technology teams, and vendors to deliver scalable, secure, and omnichannel customer experience transformations across voice and digital channels.
Key Responsibilities:
Qualifications:
-
Executive Assistant to People Leaders
Para lamang sa mga rehistradong miyembro Manila, Philippines
-
Executive Assistant to People Leaders
Buong oras Para lamang sa mga rehistradong miyembro Manila
-
CCaaS Consulting Executive Leader
Para lamang sa mga rehistradong miyembro Manila
-
Executive Assistant to People Leaders
Para lamang sa mga rehistradong miyembro Manila
-
Executive Assistant to People Leaders
Para lamang sa mga rehistradong miyembro Manila
-
CCaaS Platform Consulting Executive Leader
Para lamang sa mga rehistradong miyembro Manila
-
CCaaS Platform Consulting Executive Leader
Para lamang sa mga rehistradong miyembro Manila
-
CCaaS Consulting Executive Leader
Para lamang sa mga rehistradong miyembro Metro Manila
-
Executive Assistant/Community Leader (Professional Services / Education) - A230
Buong oras Para lamang sa mga rehistradong miyembro Manila
-
Reservations Executive- Team Leader
Para lamang sa mga rehistradong miyembro Taguig
-
Reservations Executive- Team Leader
Para lamang sa mga rehistradong miyembro Taguig
-
Reservations Executive- Team Leader
Para lamang sa mga rehistradong miyembro Taguig, National Capital Region
-
Reservations Executive Team Leader
Para lamang sa mga rehistradong miyembro Taguig, Metro Manila
-
Executive Assistant Team Leader
Para lamang sa mga rehistradong miyembro Muntinlupa, Metro Manila
-
PH / Project Finance Leader in Renewable Energy - Manager to Executive Level
Para lamang sa mga rehistradong miyembro Taguig
-
PH / Project Finance Leader in Renewable Energy - Manager to Executive Level
Para lamang sa mga rehistradong miyembro Taguig, National Capital Region
-
Senior Project Manager
Para lamang sa mga rehistradong miyembro Manila, Metro Manila, Philippines
-
Senior Director, Commercial APAC
Para lamang sa mga rehistradong miyembro Manila, National Capital Region
-
Community & Influencer Manager
Para lamang sa mga rehistradong miyembro Manila, Metro Manila
-
Senior Learning Operations
Para lamang sa mga rehistradong miyembro Manila, National Capital Region