WFM-Supervisor - Quezon City
6 araw ang nakalipas
Job summary
We're Hiring: WFM SupervisorHelp drive performance and data accuracy in our Workforce Management role.
Paglalarawan ng trabaho
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Mga katulad na trabaho
+ Supervise the Real-Time team and maintain internal policies and procedures. + Manage and lead the Real-Time Analysts providing coach and feedback on a weekly basis. · + Lead Forecast and Capacity plan meetings. ...
2 linggo ang nakalipas
The WFM Supervisor will be responsible for supervising the Real-Time team and maintaining internal policies and procedures. · Maintain internal policies and procedures. · Support operations and RTA analysts in identifying trends. · ...
3 linggo ang nakalipas
Supervisor of Workforce Management (WFM) Real-Time Adherence (RTA). · ...
2 linggo ang nakalipas
The successful candidate will oversee a team of analysts that are responsible for all facets of workforce planning and intraday management. · ...
4 araw ang nakalipas
Workforce (WFM) Supervisor | Metro Manila
Para lamang sa mga rehistradong miyembro
The successful candidate will oversee a team of analysts that are responsible for all facets of workforce planning and intraday management. · ...
6 araw ang nakalipas
The WFM Supervisor for Resource Planning is responsible for leading a team of analysts in the development of accurate short-term volume and staffing forecasts and the creation of optimized agent schedules. · This role is critical in ensuring the contact center is adequately staff ...
4 linggo ang nakalipas
+Job summary · The WFM Systems Expert is responsible for implementing configuring maintaining and optimizing the organization's WFM system. · +Expertly configure and maintain WFM modules for forecasting scheduling realtime adherence and intraday management. · Design and manage se ...
3 linggo ang nakalipas
The WFM Systems Expert is responsible for implementing configuration maintaining and optimizing the organization's WFM system related integrations ensuring optimal performance across contact center back office operations driving system efficiency data integrity. · ...
2 linggo ang nakalipas
The Workforce Manager leads the strategic planning execution and optimization of workforce operations across multiple lines of business. This role ensures workforce plans are aligned with business goals client expectations and service level targets. You will lead a team of WFM pr ...
2 linggo ang nakalipas
The WFM Systems Expert is responsible for implementing, configuring and maintaining the organization's WFM system and related integrations. · ...
1 linggo ang nakalipas
Contribute to organizational planning and strategy as a member of the management team. Manage performance for Associate Managers, Team Leads, and Associates to meet SLAs and KPIs. · Lead multiple programs or LOBs, including Profit & Loss accountability. · Act as site POC and over ...
3 linggo ang nakalipas
Manage performance for Associate Managers, Team Leads and Associates to meet SLAs and KPIs. · ...
2 linggo ang nakalipas
We're Hiring: Operations Manager - BPO · At Tech Mahindra Philippines, we're more than just a BPO — we're a Certified Great Place to Work where your growth and well-being come first. · We're helping people like you build meaningful careers while making a real difference for custo ...
3 linggo ang nakalipas
We are seeking a WFM Analyst I to join our growing team at Teleperformance Fairview. · Analyze call volume trends · Manage the scheduling of call center agents · ...
1 buwan ang nakalipas
This role oversees multiple accounts or programs ensuring service level agreements SLAs quality standards and productivity targets are consistently met. · This role focuses on people management client satisfaction operational efficiency and business growth. · Manage day-to-day op ...
1 buwan ang nakalipas
Manage workforce management systems and provide essential input to leadership team based on analysis of historical performance and real-time data. · ...
14 oras ang nakalipas
We're a Certified Great Place to Work where your growth and well-being come first. · Growth you can see – promotions and career paths await · ...
3 linggo ang nakalipas
URGENT | Reporting Analyst - Associate Level | QC - Night Shift
Para lamang sa mga rehistradong miyembro
We don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future this is ...
1 buwan ang nakalipas
The WFM Supervisor ensures that the Real Time Analysts take actions to ensure the company achieves its key performance indicators and its daily, weekly, monthly and quarterly goals. · ...
1 buwan ang nakalipas
+Job title: · Specialist - Scheduling++Develop schedules that effectively deliver staffing levels that consistently achieve service level commitments. Manage team size of 3 - 5 WFM Analyst, Review and process scheduling change requests, Perform ongoing analysis of current staffin ...
1 linggo ang nakalipas