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Customer Service Representative - Cebu City, Pilipinas - BPO Seats
Paglalarawan
Job description
We are seeking a Customer Service Representative with a minimum of 6 months of experience in a BPO (Business Process Outsourcing) environment.
As a Customer Service Representative, you will be responsible for delivering high-quality support to our valued customers, resolving inquiries, and ensuring a positive customer experience.
QualificationsMinimum of 6 months of experience as a Customer Service Representative in a BPO setting
Excellent verbal and written communication skills
Ability to empathize with customers and provide solutions to their concerns
Strong problem-solving skills
Detail-oriented with good organizational skills
Ability to work effectively in a team environment
Willingness to work flexible hours, including evenings and weekends if required
Responsibilities
Provide outstanding customer service via phone, email, or chat channels
Address customer inquiries, concerns, and requests in a timely and professional manner
Offer accurate information and assistance to resolve customer issues
Maintain a deep understanding of company products, services, and policies
Ensure customer satisfaction by actively listening to customer feedback and addressing any concerns promptly
Document all customer interactions accurately and comprehensively in the CRM system
Collaborate with team members and other departments to find solutions and improve customer service processes
Meet or exceed performance targets and key performance indicators (KPIs) related to customer service quality and productivity
Stay updated on industry trends and best practices to enhance customer service skills
Participate in training sessions and continuous learning opportunities to improve product knowledge and customer service skills
Salary
Basic Salary – Php 15,000.00 per month
Allowance (Meal & Transpo) - Php 1,000.00 per month
Total salary package - Php 16,000.00 per month
Sign-up bonus - Php 5,000.00