Customer Service Representative - Cebu City, Pilipinas - BPO Seats

    BPO Seats
    BPO Seats Cebu City, Pilipinas

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    Job description


    We are seeking a Customer Service Representative with a minimum of 6 months of experience in a BPO (Business Process Outsourcing) environment.

    The ideal candidate should possess above-average communication skills and be dedicated to providing exceptional customer service.

    As a Customer Service Representative, you will be responsible for delivering high-quality support to our valued customers, resolving inquiries, and ensuring a positive customer experience.

    Qualifications

    Minimum of 6 months of experience as a Customer Service Representative in a BPO setting
    Excellent verbal and written communication skills
    Ability to empathize with customers and provide solutions to their concerns
    Strong problem-solving skills
    Detail-oriented with good organizational skills
    Ability to work effectively in a team environment
    Willingness to work flexible hours, including evenings and weekends if required
    Responsibilities

    Provide outstanding customer service via phone, email, or chat channels
    Address customer inquiries, concerns, and requests in a timely and professional manner
    Offer accurate information and assistance to resolve customer issues
    Maintain a deep understanding of company products, services, and policies
    Ensure customer satisfaction by actively listening to customer feedback and addressing any concerns promptly
    Document all customer interactions accurately and comprehensively in the CRM system
    Collaborate with team members and other departments to find solutions and improve customer service processes
    Meet or exceed performance targets and key performance indicators (KPIs) related to customer service quality and productivity
    Stay updated on industry trends and best practices to enhance customer service skills
    Participate in training sessions and continuous learning opportunities to improve product knowledge and customer service skills

    Salary

    Basic Salary – Php 15,000.00 per month

    Allowance (Meal & Transpo) - Php 1,000.00 per month

    Total salary package - Php 16,000.00 per month

    Sign-up bonus - Php 5,000.00