Business Process Engineer - Metro Manila, Pilipinas - Quess Corp Limited

Paglalarawan

Job Summary
Responsible for supporting process improvement initiatives including process automation solutions and
quality improvements in partnership with GSSC functions and/or global stakeholders, with a focus on process re-engineering, reducing process gaps/variations, and the execution of the continuous improvement framework.


Responsibilities

• Identify opportunities for improvement, measure process efficiencies, validate improvement benefits
and act as a partner to the business to perform continuous improvement activities

• Responsible to establish and maintain process governance and framework, identify cross-functional
processes through scoping, analysing, and defining best practices (internal & external to the organisation)

• Effectively manage continuous improvement programs for the GSSC - e.g. Kaizen/Idea Generation

• Ensure CI Approach is effectively being implemented consistently across the centre – Top Down, Bottom-up and Cross-functional

• Partner with Operations in aligning, prioritising the initiatives and closely monitor until completion

• Responsible for the roll-out and facilitation of various CI Forums such as Kaizen, CI and OE Forums

• Conduct CI workshops like Kaizen, Lean/Six Sigma, RCA, FMEA with the business/service delivery teams in the organisation

• Build and maintain effective partnership with local and onshore stakeholders
• Utilise leading practice methods & tools to conduct 'as – is' documentation and design 'to-be' processes when necessary

• Perform ongoing reviews to ensure customer needs are met

Other Details:

• Shift Schedule: Shifting
• Work Location: BGC, Taguig
• Work Set Up: Hybrid (3 times work on site 2 times work from home in a week)