- Respond to player inquiries via chat/email with accuracy and empathy
- Handle Sweeps‑specific account issues, disputes, and promo clarifications
- Work efficiently in high‑volume queues and fast‑paced environments
- Follow compliance, escalation, and documentation standards
- Support promotional campaigns and player engagement initiatives
- Hands‑on experience in iGaming support, preferably within Sweeps or Social Casino
- Strong written communication skills
- Comfort with multitasking and CRM/chat tools
- Detail‑oriented, customer‑centric, and adaptable in shifting priorities
- Become part of a growing digital gaming support team
- Gain specialized experience in high‑demand Sweeps/iGaming operations
- Competitive compensation, incentives, and learning opportunities
- Full‑time, stable employment with a long‑term career path
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Customer Service Agent - Metro Manila - KMC Solutions
Paglalarawan
About the Role
We are hiring
Customer Service Agents
with proven experience in
iGaming
— particularly
Sweeps or Social Casino support
. You will assist players through chat and email, resolve account and gameplay concerns, and ensure smooth, timely, and compliant support.
If you've worked in digital gaming support, online casino chat/email queues, or similar environments, this role offers a stable and rewarding career path.
What You'll Do
What We're Looking For
Why Join Us?
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Customer Service Agent
Para lamang sa mga rehistradong miyembro Philippines/Metro Manila/Manila
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Agent, Casino Services
Para lamang sa mga rehistradong miyembro Manila, National Capital Region
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IT Service Desk Agent
Para lamang sa mga rehistradong miyembro Manila, National Capital Region
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Customer Service Agent
Staff Outsource Solutions- Manila
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Agent, Casino Services
Para lamang sa mga rehistradong miyembro Manila, National Capital Region
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IT Service Desk Agent
Para lamang sa mga rehistradong miyembro Philippines
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Customer Service Agent
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Customer Service Agent
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Agent, Casino Services
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Guest Services Agent
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Agent, Casino Services
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Agent, Casino Services
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Customer Service Agent
Buong oras Para lamang sa mga rehistradong miyembro Manila
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Service Desk Agent
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Customer Service Agent
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Customer Service Agent
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Customer Service Agent
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Swiss Service Agent
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Customer Service Phone Agents
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Service Desk L1 agent
Para lamang sa mga rehistradong miyembro Manila, National Capital Region
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Multilingual Service Desk Agent
Para lamang sa mga rehistradong miyembro Manila, Metro Manila