Customer Service Representative - Calamba City

Job summary

We are seeking a dedicated and empathetic Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for customers, addressing inquiries, resolving concerns, and delivering exceptional service.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media promptly and professionally.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues effectively, ensuring high satisfaction levels.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Escalate complex issues to the appropriate team or supervisor as needed.
• Stay up-to-date with company offerings, processes, and industry best practices.
• Contribute to a positive team environment by collaborating with colleagues and sharing insights.

Qualifications

• High school diploma or equivalent (college degree preferred).
• Proven experience in a customer service or related role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using CRM software and basic computer applications.
• Ability to manage multiple tasks and prioritize effectively.
• Empathy, patience, and a customer-first attitude.

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