Process Improvement Analyst - General Santos - KCC Malls

    KCC Malls
    KCC Malls General Santos

    1 araw ang nakalipas

    Retail
    Paglalarawan

    Key Responsibilities

    Project & Process Management

    • Lead operational improvement projects from planning through execution.
    • Automate workflows and reporting to increase efficiency across teams.
    • Identify gaps and bottlenecks, proposing scalable, data-driven solutions.
    • Run light-weight agile cadences (stand-ups, sprint planning/review/retro) for projects and maintain operations/project backlog through clear user stories.

    Stakeholder Collaboration

    • Cross-Functional Coordination: Work closely with various departments, including finance, sales, and customer service, to ensure project alignment with business objectives and operational needs.
    • Communication: Maintain clear and consistent communication with all stakeholders, providing updates on project status, risks, and issues. Facilitate meetings and discussions to ensure stakeholder engagement and alignment.

    Tool & App Management

    • Softr – Manage and maintain the front-end app for attendance automation (bagger & cashier group). Ensure smooth user interaction and accurate data flow to Google Sheets.
    • Google AppSheet – Maintain and update the Shopsuki Driver's App dashboard. Support troubleshooting and minor adjustments.
    • Google Sheets – Create and manage data collection systems, summaries, automated dashboards, and quick reports using formulas and charts. This is a daily, core function.
    • Airtable – Monitor, maintain, and adjust the backend for Shopsuki Driver's App. Perform data checks and light modifications as required.
    • Notion – Serve as the main documentation and project tracking hub. Maintain task boards, project logs, and timelines.
    • Google Sites – Build and maintain internal reference hubs for documentation (e.g., guidelines, process references).
    • Visio / Miro – Create process maps, flowcharts, and visual roadmaps for operational clarity and communication.

    Data & Process Optimization

    • Collect, clean, and analyze operational data to generate actionable insights.
    • Automate recurring reports and processes to save time and improve accuracy.
    • Identify workflow inefficiencies and propose data-driven solutions.

    Documentation & Knowledge Management

    • Maintain centralized and accessible documentation of processes, projects, and guidelines.
    • Ensure knowledge is organized, searchable, and continuously updated.

    Knowledge Transfer & Transition

    • Participate in structured handover sessions with the current role holder.
    • Document and absorb all existing processes, workflows, and tools to ensure a smooth transition.
    • Take full ownership of responsibilities post-transition with minimal disruption to operations.

    Team Leadership & Mentorship

    • Mentor and support Operations Analysts in tool usage, automation, and documentation practices.
    • Provide training and guidance on operational tools and best practices.
    • Foster a culture of continuous improvement, knowledge sharing, and problem-solving.

    Qualifications

    • Bachelor's degree in Business, Operations, Data Analytics, or related field (or equivalent experience).
    • Proven experience in an operations, business analyst, or data-focused role.
    • Strong proficiency in Google Sheets (advanced formulas, pivot tables, charting, automation).
    • Hands-on experience with no-code/low-code platforms such as Softr, AppSheet, Airtable, or similar.
    • Comfortable with process visualization tools (Visio, Miro, Lucidchart, etc.).
    • Excellent organizational and documentation skills.
    • Strong problem-solving, analytical, and communication abilities.
    • Familiar with Scrum/Kanban and backlog management

    Preferred Skills

    • Experience in data automation or workflow integration between tools.
    • Familiarity with project management practices (e.g., Agile task boards, trackers).
    • Ability to translate operational needs into scalable system improvements.
    • Prior exposure to retail, logistics, or workforce management operations is a plus.
    • Detail-oriented and highly organized.
    • Proactive in identifying inefficiencies and proposing improvements.
    • Strong knowledge transfer and communication skills.
    • Self-starter with the ability to manage multiple projects simultaneously.
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