Senior IT and Security Compliance Officer - Bacolod City - iReply Services

    iReply Services
    iReply Services Bacolod City

    3 araw ang nakalipas

    Paglalarawan

    The Senior IT Infrastructure & Asset Compliance Officer ensures our physical workspace is a high-performance engine for our clients. You are responsible for two critical pillars: Zero-Downtime Connectivity (ISP/Failover/Bandwidth) and Role-Based Asset Management (matching high-spec hardware to specific KPO functions). You ensure that while the client manages the cloud, our local office provides the "last mile" of perfect execution.

    Local Infrastructure & Connectivity

    • ISP & Redundancy Management: Own the relationship with our Internet Service Providers. Ensure that automated failover protocols (e.g., SD-WAN or Dual-WAN routers) are tested weekly and switch over seamlessly without dropping client sessions.

    • Bandwidth Optimization: Monitor real-time traffic to ensure critical KPO tasks (VOIP, large data transfers, VDI sessions) have priority over non-essential traffic.

    • Network Health: Maintain on-site firewalls, switches, and access points. Ensure the "local pipe" to the client's cloud is always clear and secure.

    • Power Redundancy: Oversee UPS and generator health to ensure that network gear stays live during local power fluctuations.

    Role-Based Asset Provisioning

    • Hardware-to-Role Mapping: Define and maintain a "Specifications Matrix." You must assess whether a role (e.g., Data Analyst vs. Graphic Designer vs. Admin) requires high RAM, dedicated GPUs, or multi-monitor setups.

    • Performance Auditing: Regularly assess if existing equipment still meets the role's needs. Proactively recommend upgrades before hardware bottlenecks affect employee productivity.

    • Custom Imaging: Create standardized OS builds tailored to different roles, ensuring each employee has the exact tools they need—and nothing they don't—upon day one.

    Behavioral Compliance & Enforcement

    • Local Protocol Enforcement: Use technical controls (Conditional Access/MAC Filtering) to ensure only compliant, company-issued hardware can touch the network.

    • Clean Desk & Physical Security: Enforce strict physical security protocols (e.g., no unauthorized USBs, secure screen locking) to meet client-specific data privacy requirements.

    • Incident Post-Mortems: If a protocol is bypassed or a device is "shadowed," lead the investigation to prevent a repeat occurrence.

    Hardware Asset Management (HAM)

    • Inventory Single Source of Truth: Maintain a 100% accurate record of every laptop, monitor, and peripheral, tied to the specific employee and their physical desk location.

    • Lifecycle & Logistics: Manage the "Procure-to-Retire" cycle. Ensure that when an employee leaves, the hardware is retrieved, wiped, and re-specced for the next hire.

    • Quarterly Audits: Conduct physical "floor-to-book" audits to ensure no equipment has moved or gone missing without authorization.



    Requirements

    • IT infrastructure and secure on-site network management

    • ISP, redundancy, and failover configuration (Dual-WAN / SD-WAN)

    • Network security and performance monitoring, including bandwidth prioritization

    • Management of secure network hardware (firewalls, switches, access points)

    • Role-based hardware provisioning with security and compliance controls

    • Endpoint security, custom OS imaging, and device hardening

    • IT security compliance enforcement and physical security best practices

    • Hardware asset management with audit and lifecycle controls

    • Incident response, investigation, and root-cause analysis

    • Strong documentation and cross-functional coordination skills



    Benefits

    • Paid Leaves & Birthday Off: Take time when you need it, and convert unused leave into cash Plus, enjoy an extra day off on your birthday.
    • Comprehensive Health Insurance: Coverage starts from day one and extends to one dependent.
    • Performance-Based Salary Increase: Enjoy a raise after regularization
    • Annual Salary Adjustments: We recognize long-term commitment with yearly salary increases.
    • Employee Recognition: Be rewarded for your hard work with incentives and recognition.
    • Engaging Team Activities: Join in on Family Days, Summer Splash, and other fun events that strengthen the iReply community.

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Bacolod City