Collections and Accounts Receivable Specialist - Quezon City, Pilipinas - MicroSourcing

Paglalarawan

• Monitoring and maintaining up-to-date records for client accounts and reviewing accounts in arrears to ensure appropriate actions are taken
• Notifying debtors of overdue payments and accounts by telephone and email - including timely follow up if a reply is not received
• Professional handling of customer inquiries, including providing detailed customer reconciliations and statements as required, resolving payment disputes, and processing payments and refunds
• Tracing and locating debtors to make payment arrangements
• Recommending further action or discontinuation of service on occasions where payment is not forthcoming
• Preparing reports related to collection work

• Strong clerical and administrative abilities, including proficiency in managing documents, spreadsheets, and databases
• Accuracy and attention to detail
• Proficient computer skills, with a good working knowledge of Excel, Quickbooks Online, and other data management software
• Excellent written and verbal communication skills, both within the company and externally with clients
• Investigative and research capabilities