Japanese, Bilingual - Metro Manila / NCR, Taguig - Cognizant Technology Solutions Asia Pacific Pte. Ltd.

    Cognizant Technology Solutions Asia Pacific Pte. Ltd.
    Cognizant Technology Solutions Asia Pacific Pte. Ltd. Metro Manila / NCR, Taguig

    2 araw ang nakalipas

    Buong oras ₱360,000 - ₱900,000 (PHP) bawat taon *
    Paglalarawan

    Job Description:

    • Service Support Solution includes diagnosis, resolution and reporting of customer issues and questions relating to Online Streaming paid content products.
    • Service is Tier 1 end user support with escalations to Search Engine.
    • In the future Tier 2 delivery may be added along with support of Search Engine's Business partners
    • Service channels may include inbound phone, email, chat, and potentially video conference.

    Technical Skills and Qualities Required:

    • Written and Verbal Japanese language skills. Experience / ability to translate Japanese to English and vice versa.
    • BA or BS Degree (In lieu of degree, 4 years of relevant work experience)
    • Tech-savvy and able to troubleshoot personal devices (computers, smart phones, tablets; willing to be trained), online streaming, transactions, applications, software & hardware issues
    • Ability to learn, retain, and apply large amounts of product, procedure, policy and system information
    • Demonstrate interpersonal skills and is able to provide empathy for the User's situation
    * Ang saklaw ng suweldo na ito ay isang pagtatantya na ginawa ng beBee
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