Customer Support for Greenclass/Flightschool Account - Cebu City - TORCH Solutions

Paglalarawan

Job Description

We are seeking a dedicated Customer Support Representative to join our team in Cebu Central Visayas.

• Handling inbound customer inquiries and requests via phone, email, and chat.
• Troubleshooting technical issues and guiding customers to resolve problems.
• Documenting customer interactions and maintaining accurate records.
• Escalating complex issues to the appropriate team or subject matter experts.
• Providing feedback and suggestions to improve customer experience.
• Adhering to company policies and procedures to ensure consistent service delivery.

Requirements:

• Strong verbal and written communication skills.
• Ability to work effectively in a fast-paced, high-volume environment.
• Familiarity with technical support and troubleshooting, preferably in the education or software industry.
• Excellent problem-solving and critical thinking skills.
• Commitment to delivering exceptional customer service.