- Provide technical support for a SaaS platform, including investigation and resolution of customer issues.
- Research, reproduce, diagnose, and troubleshoot issues involving data integrations and file-based transmissions.
- Work with technologies including SQL, AS2, EDI, XML, and flat files
- Log, track, and manage issues using Jira and Salesforce, ensuring accurate documentation and timely escalation
- Escalate issues in accordance with Standard Operating Procedures and communicate status clearly to stakeholders
- Collaborate with Engineering, Product, and Customer Success teams to drive issue resolution and process improvements
- Proven experience as a Technical Support Analyst or similar role in a SaaS environment
- Strong technical troubleshooting skills with hands-on experience in SQL, AS2, EDI, XML, and flat files
- Experience working with ticketing systems such as Jira and Salesforce
- Excellent written and verbal communication skills
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We are seeking a Technical Support Analyst to provide application support in a SaaS-based environment. · This role will support customers by troubleshooting technical issues, · collaborating cross-functionally, and ensuring timely resolution in accordance with established SLAs an ...
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We are looking for a logical thinker who is well organised, motivated to enjoy diverse duties · and a strong desire to learn quickly and gain responsibility, with a keen interest in technology · and software. · Develop a trusted analyst relationship with developers and product ma ...
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Make your next big career move by applying as KMC Solutions' next DESK SUPPORT ANALYST · The IT Support serves as a critical first point of contact for technical support across H&S Energy Group's operations. This role is responsible for efficiently handling IT support requests re ...
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Provides technical, analytical and operational support for network-related business including support ticket handling progress tracking system support service analysis and process optimization. · ...
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We know that work, when done well, makes a positive impact for our customers, · our employees and our planet.Whether you're looking to start your career or make · a change talk to us and see how you can elevate the power of your work at Iron Mountain. · We provide expert sustaina ...
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Part of a team that functions as a single point of contact for business support. Overall , the Customer Support Analyst provides technical analytical and operational support for network-related business including but not limited to support ticket handling progress tracking system ...
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Support clusters with analytical and reporting data to ensure localized needs are met. · ...
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Technical Support Analyst - Taguig - Sutherland
Paglalarawan
We are seeking a Technical Support Analyst to provide application support in a SaaS-based environment. This role will support customers by troubleshooting technical issues, collaborating cross-functionally, and ensuring timely resolution in accordance with established SLAs and processes.
Key Responsibilities
Required Skills & Experience
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IT Support Analyst
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Support Analyst
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Technical Support Analyst
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Application Support Analyst
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Application Support Analyst
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Application Support Analyst
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Application Support Analyst
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Cloud Support Analyst
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Customer Support Analyst
DITO Telecommunity Corporation- Taguig
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Application Support Analyst
Para lamang sa mga rehistradong miyembro Taguig, National Capital Region
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Desktop Support Analyst
KMC Solutions- Taguig
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Cluster Support Analyst
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Cloud Support Analyst
Para lamang sa mga rehistradong miyembro Taguig
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Desktop Support Analyst
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Application Support Analyst
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Customer Support Analyst
Para lamang sa mga rehistradong miyembro Taguig
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Support Analyst
Para lamang sa mga rehistradong miyembro Pasig
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Customer Support Analyst
Para lamang sa mga rehistradong miyembro Taguig, National Capital Region
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Cluster Support Analyst
Para lamang sa mga rehistradong miyembro Taguig, National Capital Region
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Desktop Support Analyst
Para lamang sa mga rehistradong miyembro Taguig, National Capital Region