Service Desk Manager - Greenhills, Metro Manila

Job summary

Coordinate internal resources and third parties/vendors for the flawless execution of projects Participate and comply with HCL internal process and expectations Ability to handle large applications with stringent SLA's Manage a large team working on a 24X7 environment Ensure that all projects are delivered on-time within scope smooth operation of business Develop project scopes objectives involving all relevant stakeholders Participate in Governance at per customer charter Daily Weekly monthly Qtly adhoc ones Establishing a timeline protocol for harder-to-solve problems Improving employee training upward mobility retention Coordinate with L1 L2 L3 team for execution projects Mold team to work Automation Go Green plans CSIP Value adds Stakeholder Management Vendor Management Risk Management Ensure resource availability allocation Develop detailed plan track progress Measure project performance using appropriate systems tools techniques Report escalate management needed Manage relationship client stakeholders Perform risk management minimize project risks Establish maintain relationships third parties/vendors Create maintain comprehensive project documentation

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